Store Manager - CA

Position SummaryUnder the direction of the Area Manager and Regional Operations leadership, the Senior Store Manager provides operational oversight, leadership, and strategic guidance across multiple store locations or a high-volume flagship location. This role ensures that each store consistently meets company standards for performance, profitability, and customer experience.The Senior Store Manager is responsible for achieving sales and operational goals, maintaining compliance, and developing store management teams to deliver consistent excellence across assigned stores. This role serves as a key liaison between store operations and area leadership.Responsibilities and Duties:Customer Engagement & Service LeadershipChampion superior customer service standards, ensuring measurable results through customer feedback and service scoresMonitor and support store teams in delivering consistent, high-quality customer experiencesResolve escalated customer issues promptly and professionally, promoting customer loyaltyOperational Excellence & Store PerformanceOversee multiple store locations or a large-scale operation to ensure adherence to company policies and standardsReview sales and profit performance regularly and develop and implement action plans to achieve goalsEnsure effective scheduling, staffing, and labor management across all assigned stores.Lead operational audits and reviews to maintain consistency in execution, safety, and brand presentationVisual Merchandising & Store PresentationMaintain high visual and operational standards, ensuring all stores present a clean, well-organized, and inviting environmentPartner with merchandising and marketing teams to execute promotions and maintain compliance with visual guidelinesFood & Beverage HandlingEnsure all locations maintain required Food Safety certifications and complianceOversee safe handling, preparation, and presentation of all food and beverage itemsConduct routine reviews to verify that employees follow sanitation, safety, and temperature control standardsLeadership, Training & DevelopmentCoach, mentor, and develop Store Managers and Assistant Managers to create a culture of accountability and excellenceConduct regular performance reviews and succession planning discussionsEnsure training programs are implemented effectively for all employeesPartner with HR to address employee relations, retention, and performance concernsInventory & Financial ManagementOversee inventory control practices to minimize shrink and ensure accurate reporting. Review delivery invoices, receiving logs, and transfer reports for accuracyMaintain budget discipline across assigned stores and ensure profitability through efficient labor and expense controlTechnology & Systems ProficiencyUtilize and oversee the use of company systems including S2K, EPOS, and timekeeping softwareGenerate and analyze performance and compliance reports for continuous improvementEducation and Work ExperienceHigh school diploma or GED required; associate or bachelor’s degree in business, management, or related field preferredMinimum five to seven years of progressive retail management experience, including multi-unit or high-volume operationsProven record of driving sales, profitability, and operational excellenceStrong understanding of convenience store, retail, or fuel operations preferredFood Safety Manager Certification (state-required) or ability to obtain upon hireProficiency with point-of-sale (POS) and back-office systems such as S2K and EPOSSkill SetExceptional leadership and team development skills with the ability to influence multiple store teams Strong communication, interpersonal, and conflict resolution skillsAnalytical and strategic thinker with strong business acumenAbility to interpret financial data and drive results based on KPIsExcellent organizational and multitasking abilities with attention to detailProficiency in Microsoft Office Suite and retail management systemsProven decision-making and problem-solving skills under pressureAdaptable to changing business priorities and capable of leading through changePhysical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Regularly required to stand and walk for extended periodsFrequently required to lift or move products and supplies up to 50 poundsExposure to both indoor and outdoor environments, including temperature variationsWork environment is moderately noisy, consistent with a retail and customer service settingMust have flexible availability including early mornings, evenings, weekends, and holidays

Salary : $26 - $28