Patient account coordinator

Our company's Patient Account Coordinator will support our entire team and the billing company. Duties include but are not limited to:

1. Patient Account & Administrative Management

• Create and maintain accurate patient account records
• Update patient demographics, insurance information, and documentation
• Review charges for accuracy before they are sent to the billing company
• Track account status and ensure information is complete for billing submission

2. Insurance Verification & Authorizations

• Verify insurance eligibility and coverage prior to appointments or procedures
• Obtain pre-authorizations or referrals required by insurers
• Communicate with insurance companies to confirm benefits or resolve information issues

3. Claims Coordination

• Prepare and forward necessary documentation to the third-party billing company
• Monitor claim status through the billing company and follow up on missing information
• Assist the billing company by supplying clinical notes or corrections as needed
• Track unresolved claims and escalate issues when needed

4. Patient Communication & Support

• Explain insurance benefits, out-of-pocket costs, and financial policies to patients
• Provide cost estimates for services
• Respond to patient inquiries about their accounts (excluding payment posting)
• Route complex billing questions to the third-party billing company

5. Financial Coordination

• Coordinate with billing company for payment updates or statements
• Make sure patient statements and balances are communicated appropriately

6. Compliance & Documentation

• Maintain compliance with HIPAA and organizational billing policies
• Ensure all documentation needed for claims is complete and accurate
• Maintain organized digital and/or physical patient account files

7. Cross-Department Collaboration

• Work closely with scheduling, clinical teams, and the billing company
• Ensure smooth information flow to support accurate and timely billing
• Participate in revenue-cycle improvement efforts without handling payments directly

8. Support Reception Staff

• Provide necessary financial or insurance information to receptionists to assist with patient check-in/check-out
• Serve as a substitute at the reception desk when the primary receptionist is absent
• Assist with front-desk tasks as needed to ensure smooth patient flow

Career Advancement:

Advancement to Account Manager

• The Patient Account Coordinator role offers a clear advancement path to Account Manager for employees who demonstrate strong performance, leadership, and mastery of patient account processes.
• Since billing is handled internally (no third-party billing in the Account Manager role), candidates must show the ability to learn and manage in-house billing workflows, revenue cycle operations, and claim management.
• Advancement consideration will be based on:
• Proven accuracy in patient account management
• Strong understanding of insurance processes and authorizations
• Ability to handle complex account issues
• Effective communication with patients, providers, and internal teams
• Reliability, professionalism, and initiative
• Willingness to learn internal billing systems and procedures

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Expected hours: 24 – 34 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Insurance verification: 1 year (Preferred)

Ability to Commute:

• Midland, MI 48642 (Required)

Work Location: In person

Salary : $16