Office & Project Coordinator

Office & Project Coordinator

Haskell County Water Company (HCWC) is seeking a highly capable Office Manager & Project Coordinator to lead daily office operations and coordinate utility infrastructure projects across our system. This position plays a key role in ensuring reliable water service delivery by managing office functions, coordinating capital projects, and supporting board of directors oversight and decisions.

This role serves as the central coordination point between the Board of Directors, office staff, field operations, engineers, contractors, vendors, regulatory agencies, and customers.

Position Overview

• Full-Time | Exempt
• Reports directly to the Board of Directors

What You’ll Do

Project Coordination

• Lead coordination of infrastructure, maintenance, and capital improvement projects.
• Manage bid processes, vendors, and project execution
• Develop, track, and monitor project budgets, timelines, and expenditures.
• Ensure projects remain on schedule, within scope, and within budget.
• Serve as the primary liaison between engineers, contractors, vendors, staff and the Board.
• Provide clear, consistent project updates to the Board of Directors.

Office & Operations Leadership

• Oversee daily operations of the utility office to ensure efficient, accurate, and timely service.
• Supervise office staff, schedules, workflow, and performance.
• Ensure accurate billing, customer account management, records, and administrative functions.
• Maintain operational continuity and service standards across all office functions.

Customer Service & Issue Resolution

• Respond to and resolve customer inquiries, complaints, and service concerns.
• Coordinate communication between office staff and field personnel to ensure timely resolution of issues.
• Escalate significant operational or service concerns to the Board when appropriate.

Board Support & Reporting

• Prepare reports, updates, and recommendations for Board meetings.
• Assist with meeting agendas, packets, minutes, and follow-up actions.
• Ensure Board directives are implemented and tracked to completion.

Policy Development & Implementation

• Draft, update, and implement operational policies and procedures for Board approval.
• Ensure consistent application of approved policies across office operations.
• Identify process improvements to increase efficiency, accountability, and service quality.

What We’re Looking For

Required Qualifications

• 5 years of experience in office management, operations coordination, project coordination, utility administration, or related field.
• Strong ability to manage multiple projects, deadlines, and priorities simultaneously.
• Experience working with contractors, vendors, and/or infrastructure projects.
• Excellent communication, organization, and problem-solving skills.
• Proficiency with Microsoft Office and standard business systems.

Preferred Experience

• Experience with public utilities, rural water districts, municipalities, or infrastructure projects.
• Experience with bid processes, project budgets, or capital improvement planning.
• Experience developing policies and operational procedures.
• Familiarity with compliance, reporting, or regulated operations environments.

Pay: $54,000.00 - $78,000.00 per year

Work Location: In person

Salary : $54,000 - $78,000