Instructional Designer

#INDHB

Position’s Contributions to Work Group:
- See Typical Day

Reason/motivation for request:
- Addition

Why Client ? “Whether it be ground-breaking products, best in class solutions or a lifelong career, you can build what matters to you at Client. With 150 locations in countries around the world, what you create at Client travels and helps people around the world. You can collaborate with the best minds in the industry, complete meaningful work and continuously grow and develop through our various opportunities. Here, you can do the work that matters.”

Why this Role?
Our Product Support Logistics Division (PSLD) provides governance and administration of Client® dealers across the U.S., Canada, and Latin America. We’re committed to our customers, who build a better world with our products, services, and solutions. We understand and show the value of why they should always choose us. We’re exploring new ideas and opportunities – innovating to discover the breakthroughs necessary for tomorrow’s growth. Through it all, we are one team – creating and delivering world-class components and solutions superior to the competition. Learn more about the Client Experience.

Typical task breakdown:
- Assists with developing and delivering training modules, courses and programs; ensuring that courses and materials are relevant to the organization's customer service processes.
- Assists with gathering customer service performance data to measure success of the training programs; monitoring ROIs and taking appropriate measures to improve training effectiveness.
- Reviewing and maintaining training materials to ensure compliance with organizational policies and procedures.

Interaction with team:
- Reporting to the work director. 13 members of the team.

Work environment:
- This position is located in Peoria, IL.
- Relocation assistance is not available for this position.
- This position will require up to 10% of working time travel, domestic US.

Education & Experience Required:
- Years of experience: Two years’ relevant work experience required regardless of education level. Instructional Design Certificate acceptable with at least four years’ relevant work experience.
- Degree requirement: Bachelor’s degree or higher in Education or Instructional Design
- Do you accept internships as job experience: If directly related to Instructional Design
- Are there past or additional job titles or roles that would provide comparable background to this role: Instructional Design, Curriculum Designer, ISD, Education Designer, Training Designer, Learning and Development (L&D) Specialist

Top 3 Skills
Proven demonstration to create training courses.
To perform business needs analysis.
To apply current instructional design standards.

Additional Technical Skills
(Required)
- Previous demonstrated experience in instructional design:
- ADDIE models
- Familiarity with adult learning principles

(Desired)
- Familiarity with dominKnow ONE suite of authoring tools
- Familiarity with Client process and products
- Proficiency with conducting DACUM events
- Familiarity with Questionmark

Soft Skills
(Required)
- Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
- Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
- Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
- Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
- Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
- Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
- Training Operations: Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations.

Disqualifiers/Red Flags/Overqualifications:
- Remote work, Individuals who are only interested in role in order to be transitioned to full time Client.
- Looking for someone who is an induvial contributor, not a manager.

Pay: $29.00 - $31.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $29 - $31