What are the responsibilities and job description for the Manager, IT Operations position at Harvey?
Why Harvey
At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 700 customers in 58 countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us.
At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
We’re seeking an experienced IT Operations Manager to lead and scale our global IT support function. You’ll manage a growing team of analysts and contractors across San Francisco, New York, London and other offices. This role is responsible for ensuring a reliable, secure, and delightful technology experience for all employees, from onboarding to ongoing support, across both our company offices and remote setups.
The ideal candidate is a hands-on, people-first manager who can balance operational excellence, strategic planning, and team development as our company scales.
What You’ll Do
$174,000 - $236,000 USD
Please find our CA applicant privacy notice here.
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 700 customers in 58 countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us.
At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
We’re seeking an experienced IT Operations Manager to lead and scale our global IT support function. You’ll manage a growing team of analysts and contractors across San Francisco, New York, London and other offices. This role is responsible for ensuring a reliable, secure, and delightful technology experience for all employees, from onboarding to ongoing support, across both our company offices and remote setups.
The ideal candidate is a hands-on, people-first manager who can balance operational excellence, strategic planning, and team development as our company scales.
What You’ll Do
- Manage and mentor a global team of IT support analysts and contractors across multiple time zones.
- Own end-user support SLAs, ticketing workflows, and escalation paths.
- Ensure reliable A/V and collaboration tool performance for recurring events (e.g., All Hands, exec webinars, external-facing firesides).
- Partner with Security and People teams to improve onboarding, access provisioning, device management, and compliance.
- Guide the standardization of software vendor management, as well as asset and inventory management across offices.
- Coordinate IT support coverage and hardware logistics for local and remote users across global regions.
- Identify and implement process improvements and automations to improve efficiency and user satisfaction.
- Create and maintain clear internal documentation, runbooks, and training guides.
- Lead vendor selection and management for key services, tools, and hardware.
- Support IT budget planning and resource allocation for support tools, headcount, and office infrastructure.
- Minimum 5 years of experience in IT operations, with 2 years in a team lead or management role.
- Experience managing global support teams across hybrid and remote-first environments.
- Familiarity with Google Workspace, Okta, Slack, Zoom, Jamf or similar MDM, and ticketing systems (e.g. Linear, Jira, Zendesk).
- Proven ability to lead and mentor technical teams.
- Experience improving or implementing scalable support processes and tools, with a focus on automated solutions.
- Strong communication and stakeholder management skills, especially with non-technical teams.
- Ability to thrive in a fast-paced, high-growth, and global environment.
- Experience managing A/V systems and live event support.
- Experience working at an enterprise SaaS company.
$174,000 - $236,000 USD
Please find our CA applicant privacy notice here.
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Salary : $174,000 - $236,000