What are the responsibilities and job description for the Customer Service Representative (Long term Temp. Remote - New England) position at Harvey Performance Company?
Job Details
Description
WHO WE ARE:
At Harvey Performance Company, we're more than a team; we're a community. Our thriving, dynamic, and rapidly expanding organization values community, celebrates success, and fosters personal and professional growth opportunities.
The Opportunity
We are seeking a Customer Service Representative that has a passion for excellence, can thrive in a fast-paced environment, and can operate both independently and as part of a team. The primary responsibility for a Customer Service Representative is to ensure a frictionless experience by promptly and accurately processing a high-volume of incoming orders, phone calls, and other inquiries.
In This Role, You Will
Description
WHO WE ARE:
At Harvey Performance Company, we're more than a team; we're a community. Our thriving, dynamic, and rapidly expanding organization values community, celebrates success, and fosters personal and professional growth opportunities.
The Opportunity
We are seeking a Customer Service Representative that has a passion for excellence, can thrive in a fast-paced environment, and can operate both independently and as part of a team. The primary responsibility for a Customer Service Representative is to ensure a frictionless experience by promptly and accurately processing a high-volume of incoming orders, phone calls, and other inquiries.
In This Role, You Will
- Manage various incoming requests, such as purchase orders, stock inquiries, returns, and others.
- Ability to adapt to a constantly changing work environment.
- Recognize potential sales opportunities and provide relevant information to appropriate parties.
- Navigating multiple software applications in tandem, such as MS Office, Salesforce, ERP systems, and website.
- Potential to participate in additional interdepartmental projects/initiatives.
- A desire to start your career in an industry-leading organization.
- Motivation to learn about our products, brands, and industry as a whole.
- Thrive in a fast-paced environment where performance is measured.
- Natural ability to communicate and collaborate with team members.
- A customer-centric mindset.
- Ability to evaluate processes and propose improvements.
- Harvey Performance Company promotes a culture of flexibility and autonomy, as such, this position is supported in a remote nature. You can cultivate your professional growth in your chosen environment. We value work-life balance, allowing you to structure your work environment in harmony with your lifestyle.
- A fun, rapid-growing environment where new opportunities are regularly made available.
- Opportunities for training and development, including tuition reimbursement.
- A comprehensive benefits package, including PTO, paid holidays, health, dental, vision insurance, employee equity program, and a 401k match program, along with profit sharing.