Technical Application Support Engineer

Harvey Nash USA has been engaged to find a talented Technical Support Engineer - Integrations for an Enterprise SaaS/Tech Client.

Integrations gets a mix of issue types that typically center around there broad topics:

• Email Configuration and Maintenance (Not just Outlook App)

• SSO/Authentication (Candidate should Know who to configure the technology and how this works internally, NOT just assign or grant user/permissions).

• Web Services

• Scripting /Rest API

• Database issues

Non-negotiable items that a candidate must have:

• Web Services (SOAP/REST), Networking fundamentals, scripting and familiarity with a programing language

• SSO and authentication, Email protocols and servers

Job Title: Technical Support Engineer - Integrations

Location: Orlando, FL (Hybrid – Flexible: Weekly on Wednesday and Thursday at the office)

Duration: 12 Months Contract

Overview:

• Provides technical support to administrators, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, integrations, or networked and/or wireless systems.

• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications and software. Troubleshoots and diagnoses design, reliability and maintenance problems or bugs to platform engineering/software engineering.

What you will do in this role:

• Be a Customer Advocate providing support to users/administrators of our platform

• Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations

• Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the Client software and platform.

• Gain an understanding of the Client platform and all core functionality.

• Analyze data with a view to isolate the potential cause of the issue.

• Involve others to accomplish personal and group goals.

A reasonable, good faith estimate of the minimum and maximum hourly wage for this position is $35.71/hr. on W2. Benefits will be available, and details are available at the following links:

Benefits Details: https://britehr.app/HarveyNashContractorsNH2025

401K Plan: Our employees work hard, which is why Harvey Nash is proud to contribute to their hard-earned savings with a 401(k) retirement plan that includes a 25% company match on all deferrals. We also offer a Roth 401(k) for even more flexibility. Employees 21 years of age or older, and have completed 3 months of service, are eligible to participate.