What are the responsibilities and job description for the Product Support Engineer – Aftertreatment Systems position at Harvey Nash?
Typical task breakdown:
- Supports creation of Summary Reports, Technical Documentations for projects, prepare Failure Analysis, reviews and acts on Issues lists, acts as technical liaison between Client and Dealers, Site troubleshooting and commissioning support activities at customer sites.
Interaction with team:
- Daily collaboration sessions, meetings, calls, site visits
Work environment:
- Fast paced, professional, highly collaborative and issues resolution focused work environment!
Education & Experience Required:
-Minimum 1 year experience expected
- Engineering degree or equivalent experience / education to gain technical competency
Top 3 Skills
- Customer focus – sense of urgency and capacity for prioritization
- Problem solving – project driven – delivering safety, quality and excellence to customers
- Systems Troubleshooting electrical / mechanical / software
Additional Technical Skills
(Required)
- Technical Proficiency with attention to details
- Decision Making and Critical Thinking
- Documentation and Reporting
(Desired)
- Knowledge of Client Systems / Product(s)
- Teamcenter, PRWB, EPIX, SISWEB, Client ET, TMI …
Soft Skills
(Required)
- Problem Solving
- Active / Proactive Communication, Listening
- Teamwork and Interpersonal Skills
- Customer Service Orientation
Salary : $37 - $39