What are the responsibilities and job description for the Application Support Engineer position at Harvey Nash?
Summary:
We are seeking an Application Support Engineer (Service Management Engineer I) for a leading global payments technology organization. This role is ideal for professionals with experience in Application Support, Production Support, or IT Operations who enjoy troubleshooting production issues, performing SQL-based data validation, analyzing application logs, and ensuring the reliability of enterprise applications.
Here are some of the specific details:
Job Title: Application Support Engineer (Service Management Engineer I)
Job Location: O'Fallon, MO (Hybrid)
Pay Rate: $48/hr W2
Top Skills
- 1–4 years of experience in Application Support, Production Support, IT Operations, or Technical Support.
- Basic SQL skills (SELECT, WHERE, JOIN, GROUP BY, ORDER BY) for data validation and troubleshooting.
- Experience troubleshooting production or enterprise application issues.
- Experience with Splunk or similar log analysis and monitoring tools.
- Working knowledge of Linux/Unix commands.
- Strong analytical, communication, and problem-solving skills.
Primary Responsibilities
- Provide L1/L2 support for enterprise applications in a production environment.
- Investigate and resolve production incidents using SQL, application logs, and monitoring tools.
- Perform SQL-based data validation to troubleshoot application and transaction issues.
- Analyze logs using Splunk or similar tools to identify root causes and support incident resolution.
- Monitor application performance and ensure SLA compliance.
- Support incident, problem, change, and release management activities.
- Collaborate with Development, Infrastructure, and Business teams to resolve production issues.
- Create and maintain operational documentation, runbooks, and knowledge articles.
- Participate in production deployments, maintenance activities, and post-release validation.
About Us
Harvey Nash is a national, full-service talent management firm specializing in technology positions. Our company was founded with a mission to serve as the talent partner of choice for the information technology industry.
Our company vision has led us to incredible growth and success in a relatively short period of time and continues to guide us today. We are committed to operating with the highest possible standards of honesty, integrity, and a passionate commitment to our clients, consultants, and employees.
We are part of Nash Squared Group, a global professional services organization with over forty offices worldwide.
Salary : $48