System Administrator

Essential Job Responsibilities:

60% - Delivery & Execution:

• Performs design, configuration, implementation, support, troubleshooting, maintenance, performance monitoring and the development of specialized procedures relating to the use of the corporate cloud computing environment
• Contributes to field and corporate roll-outs of technology, leveraging Hilcorp IT project management best practices
• Contributes to the stand up of necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs
• Creates and optimizes specifications for complex technology solutions
• Enables faster and smarter business processes and implement analytics for meaningful insights
• Maintains reliability, performance, recoverability, and security of the corporate on-premise & cloud systems environments

20% - Support & Enablement:

• Receives and prioritizes escalations and incoming requests from product teams and stakeholders
• Guides the production of in-house documentation around solutions
• Monitors tools and proactively helps teams struggling with systems issues
• Technical support experience with the following technologies:
  • Edge and remote compute management
  • Solution virtualization & containerization
  • Hybrid Infrastructure monitoring & alerting
  • Infrastructure-as-code deployment & support

10% - Strategy & Planning:

• Ensures the functional, cost effective, and timely support of enterprise systems on a 24/7 basis
• Researches and implements new open-source and commercial tools, technologies, and methodologies
• Gains a thorough understanding of infrastructure needs and guides teams to design infrastructure platforms that meet end user requirements
• Assess need for any system reconfigurations based on architectural best practices
• Participate in planning & estimation of project efforts

10% - People:

• Fosters collaboration with team members to drive value, and identify and resolve impediments
• Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs
• Guides more junior team members in strategy, alignment, analysis, and execution tasks
• Participates in and contributes to learning activities around systems administration core practices

Other Job Responsibilities:

• Assists the IT Systems Administration Manager in development of standard operating procedures.
• Travel: Requires travel to Hilcorp Energy hub and field sites up to 10% of the time.
• Analyzes Helpdesk statistics to recommend long-term actions to decrease incidents or reduce resolution time (i.e. recommending training, changing manufacturers to increase meantime between failures, etc.)
• Maintains employee confidence and protects operations by keeping information confidential.
• Maintains technical knowledge by attending educational workshops and reviewing professional publications, establishing personal networks, and participating in professional associations.
• Communicates effectively (written/verbal) with technical and non-technical audiences, possesses strong interpersonal skills, is self-motivated, and is innovative in a fast-paced environment.
• Adheres to the company's values - integrity, ownership, urgency, alignment and innovation.
• Supports company vision and mission.
• Adheres to established work schedule, attendance standards and is punctual to work and meetings.
• Other duties as assigned by management.

Qualifications:

• One (1) year supporting enterprise level IT Infrastructure environments
• Expertise in creating, analyzing, and repairing large-scale distributed systems
• Expertise in systems infrastructure and architecture, including:
• Windows, Storage, Linux, & AWS support experience at enterprise scale
• Webservers, application servers, database servers, API management gateways, single-sign-on software, identity management software, ETL software, collaboration software, etc.
• Strong problem solving and communication skills required
• Experience running and maintaining a 24x7 production environment

Education Requirements:

• Bachelor's degree in Management Information Systems (MIS), Computer Science or a related field, preferred, supplemented by course work in management or an equivalent combination of 10 years experience, education, and training which provides the desired knowledge, skills and abilities.

Certifications, Licenses, Registrations:

• Certifications in some combination of ITIL, CompTIA, Microsoft, Cisco, AWS, (ISC), PMI preferred or commensurate experience in supporting related technologies.