What are the responsibilities and job description for the Customer Service Lead- Grocery-retail position at HARVEST MARKET?
Information about Harvest Market can be found at www.GoHarvestMarket.com
CS/HR
- Delivers superior guest service and ensure absolute customer satisfaction
- Lead and motivate front end staff to ensure they are giving the best customer service possible
- Maintains cleanliness on the front end including check lanes, service desk, carts and cart vestibule area
- Understands all aspects of the cashier position including produce identification
- Responsible for company assets including safe funds, bank deposits, and cash accountability
- Monitors front end transactions to ensure proper handling of product
- Is accountable for services handled at the service desk
- Answers incoming calls using proper phone etiquette
- Works closely with all departments, communicates customer feedback
- Develops and implements weekly schedule for the front end using weekly store projections
- Monitors front end coverage and makes adjustments for customer volume
- Enforces company audit policy
- Interviews and hires
- Completes onboarding
- Trains and coaches frontend team as needed
- Recommends Associates for advancement or special recognition
- Controls and monitors cashier and bookkeeping over/shorts
- Review labor and bookkeeping reports and take appropriate action
- Review refund logs for proper authorization and balancing
- Ensures compliance with Government Regulations regarding link card, WIC, weights and measures, Health Department regulations and purchase of tobacco, liquor and lottery products
- Control store expenses through proper ordering of front end supplies, merchandising, care and maintenance of front end equipment.
- Ensures compliance to Western Union Anti-Money Laundering act by monitoring and reporting suspicious activity
- Follows all store and department policies and procedures
- Follows safety policies and procedures; is a safety role model
- Other duties as assigned by supervisor
Compensation - BOE. FT, Salaried position with benefits that include annual wage reviews, medical, dental, prescription and life insurance, paid holidays, vacations. We are an Associate owned company with a retirement plan that includes an Employee Stock Ownership Plan, Profit Sharing and 401K
Job Type: Full-time
Pay: From $49,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Grocery store: 5 years (Required)
- Customer relationship management: 5 years (Required)
- Human resources: 3 years (Required)
- Management: 4 years (Required)
- Cash management: 5 years (Required)
- Bookkeeping: 2 years (Required)
Work Location: In person
Salary : $49,000