What are the responsibilities and job description for the Quality Assurance Coordinator position at Harvest Hill Beverage Company?
About Harvest Hill:
Harvest Hill Beverage Company is one of the nation’s largest independent branded beverage producers, delivering consistent annual revenue growth, with sales of over $1 billion. The company was formed in June 2014 with the acquisition of Juicy Juice and further expanded with 3 subsequent acquisitions which were consolidated into one company in May 2017. Our portfolio of iconic brands includes Juicy Juice®, SunnyD®, Veryfine®, Fruit2O®, Little HUG®, Daily’s Cocktails®, and Nutrament®. We manufacture, market, and distribute across multi-channels including Grocery, Mass Merchandisers, Warehouse Clubs, Convenience, Foodservice, and Liquor Distributors.
Harvest Hill is headquartered in Stamford, CT with a nationwide network of manufacturing and distribution facilities, employing over 1,000 employees in the United States. For more information visit harvesthill.com.
Position Summary:
The QA Coordinator posts files to appropriate internal/external sites and ensures corresponding databases are maintained and up to date. Creates, maintains and ensures all internal HHBC finished product quality documentation is current, accurate and project timelines for the QA team are maintained. The QA Coordinator creates updates & sustains Customer Portal and program documentation; carries out follow-up activities with customers and generates finished product standards as necessary. Directly assist in customer, consumer and field complaint support activities.
Primary Position Responsibilities:
• Maintain and update internal/external databases (TraceGains/Repositrak/Others) with customer documentation through active engagement in customer portal processes. Generate monthly reports defining completeness, gaps and goals.
• Preserve the Harvest Hill customer list identifying products and manufacturing locations with a routine engagement of the gap assessment and resolution activities.
• Efficiently coordinate the tracking of consumer, customer and field complaints with weekly reports.
• Issue ongoing consumer investigation requests and maintain logs with timeline completion rates. Follow-up with sites on investigations. Support QA Mgr in trends and Complaint rates by categories.
• Assists QA Mgr in developing concise feedback on status of field CAPA’s and associated timelines.
• Supports retrieval of technical details in the development of external and internal technical specifications for finished goods. Meanwhile adhering to HH, FDA, State and Local Regulations and Co-Manufacturing Alliance agreements.
• Update and sustain Customer Portal with appropriate program documentation. Ensure through management engagement that customers receive the correct and accurate information. (no more no less). Foster meetings and communication with sales, customer service and QA to ensure accuracy.
• Illustrate QA meetings as assigned, document activities and initiate follow-up.
• Manage the receipt of new products, trial samples, consumer complaints that are delivered to the CT office. Track and photo packages received, identify location to store and act on disposal as required. Reach out to Sr Director or QA Mgr for direction.
• Generate quarterly project timelines for the QA department corporate team.
• Analyze & support QA Mgr in recommended next steps as it relates to handling and transportation deficiencies of finished goods.
• AX acumen for the HHBC QA team. Within the first 180 days, train on AX, develop tutorials and train all members of our CT staff.
• Review all co manufacturer requests for destruction of surplus, expired or defunct finished goods.
• As a back-up to cross-functional QA team, learn documentation OOSR, ATS, shelf-life update process.
• Support Co-Man and DC Trace exercises which occur a few times a year.
• Support product manual upkeep with direct supervision by Head of FSQA.
• Additional duties that may be assigned.
Position Qualifications:
• Candidate should possess a BS/BA degree in science, project management or related field and a minimum of two years of career experience.
• Proven experience of working with databases, include inputting and extracting data.
• Excellent attention to detail with organizational and planning skills.
• Ability to self-manage, prioritize and work under pressure to tight deadlines.
• Ability to communicate effectively with colleagues, participants and external stakeholders.
• Ability to work effectively as part of a team.
• Undertake any training and professional development as and when required.
• Proficient in Microsoft Office, particularly Access, Word and Excel. Systems experience may include: Microsoft Access, TRACEGAINS, Sharepoint and Red Zone.
