Patient Care Coordinator

POSITION SUMMARY

Join the Harvest Health & Rehab team as a Patient Care Specialist, where you'll play a pivotal role in ensuring efficient and accurate scheduling of patients. Responsible for data entry, scheduling appointments and resolving scheduling conflicts, you'll utilize your exceptional organizational skills and attention to detail to maximize treating therapists efficiency and patient satisfaction. If you're a proactive problem-solver with excellent communication skills and a passion for administrative excellence, we invite you to apply!

ABOUT HARVEST HEALTH & REHAB

Our mission is to transform the lives of our patients by providing compassionate therapy solutions designed to maximize their quality of life. We work with patients of all ages and varying degrees of therapy needs. Our core values are the backbone of our business and guide our hiring process: results-oriented, accountable, disciplined, inspirational, aligned, transparent, and empathetic. This company operates in Southern Indiana and is growing by the day!

OBJECTIVES

● Ensure precise data entry of patient information, insurance details and provider information into EMR systems to facilitate error-free record keeping

● Verify that clinic records contain all necessary information required for insurance reimbursement and accurately collect insurance co-pays

●Schedule promptly and accurately, electronically

● Follow up with cancellations, actively pursuing rescheduling appointment time as needed to maximize patient progress

● Generate daily reports of scheduling activity providing insights into cancellation trends, staffing needs and areas for improvement or further training to maximizing available appointment times

● Address patient inquiries regarding billing matters and scheduling conflicts, providing clear explanations and resolutions to ensure patient satisfaction

• Maintain cleanliness of lobby as well as control of the environment for all patient and visitors comfort
• Maintain cleanliness of bathroom areas
• Disperse deliveries to appropriate department
• Ensure trash receptacles throughout the facility are emptied in a timely manner
• Launder towels and other direct patient contact linens keeping fully stocked for daily use

COMPETENCIES

● Ability to meticulously enter and review patient information, insurance details to ensure accuracy and minimize errors

● Proficiency in managing multiple tasks simultaneously, handle multi-line phone systems, prioritizing workload effectively, and maintaining orderly documentation patient request for appointment times

● Strong verbal and written communication abilities to interact professionally with therapy staff, patients, and other office personnel as well as familiarity with medical terminology

● Aptitude for identifying and resolving appointment cancellations and other schedule issues promptly and efficiently to optimize appointment efficiency

● Capability to work efficiently within deadlines, complete scheduling tasks promptly, and adapt to changing priorities or urgent requests as needed

● Dedication to providing exceptional service to patients, addressing their appointment schedule needs with patience, empathy, and professionalism, and striving to resolve issues promptly to ensure patient satisfaction

● Flexibility to adjust patient schedule multiple times throughout the day, with a willingness to learn and adapt to new systems and processes

● Commitment to upholding confidentiality, integrity, and ethical standards in handling sensitive patient information, billing practices, and interactions with patients while maintaining HIPPA regulations at all times

These qualifications are essential for success in this role of Patient Care Specialist

EDUCATION AND EXPERIENCE

● A high school diploma or equivalent is required.

● An associate's degree in a relevant field such as healthcare administration, or business administration is preferred but not always required

● At least two years of experience in clerical/office support work is desired, particularly in a healthcare setting

● Experience in medical scheduling with a high volume patient care healthcare facility is highly advantageous

● Familiarity with scheduling software, electronic health record systems, and Microsoft Office Suite or similar software is beneficial

PHYSICAL REQUIREMENTS

● The ability to sit for extended periods at a desk while performing billing tasks, entering data, and managing paperwork

● Occasionally lifting objects weighing up to 15 pounds, such as files, paperwork, or office supplies

● Proficiency in working on a computer, including typing, data entry, and using scheduling software or electronic health record systems

● Some mobility may be required within the office environment, such as moving between workstations or accessing filing cabinets

● The ability to use hands and fingers to operate a computer keyboard, mouse, and other office equipment accurately and efficiently

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Harvest Health & Rehab recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company across interactions with clients, patients, candidates, and partners.

If this position caught your eye , send us your resume!

For best consideration, include job title and source where you found this position in the subject line of your email to careers@harvesthealthrehab.com.

Already a Harvest Health and Rehab candidate? Please connect with your recruiter directly!

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

Salary : $19 - $21