What are the responsibilities and job description for the Customer Service Assistant position at Harvest Creative Events?
About Us:
At Harvest Creative Events, we curate exceptional travel experiences and events that seamlessly blend luxury, culture, and adventure, ensuring every detail is flawlessly executed.
Position Overview:
The Customer Service Assistant supports customers by providing information, resolving inquiries, and ensuring a positive service experience. This role is ideal for someone friendly, patient, and organized.
Key Responsibilities:
Provide accurate information about products, services, policies, and procedures.
Resolve customer concerns and escalate complex issues when needed.
Maintain customer records and document interactions.
Support the customer service team with daily tasks and follow-ups.
Ensure a professional and positive customer experience at all times.
Qualifications:
High school diploma or equivalent.
Strong verbal and written communication skills.
Customer-oriented attitude with patience and professionalism.
Ability to multitask and work in a fast-paced environment.
Basic computer skills and familiarity with office software.
Customer service experience is a plus but not required.
