Additional Qualifications and Skills
- College education beyond high school in hospitality management, or related field may be considered towards experience.
- Previous financial and human resources management experience in a food service industry environment preferred.
- Ability to learn and adapt to new food service and application systems as needed.
- Previous supervisory experience, with ability to hold team members accountable in a catering work environment.
- Proficiency in Microsoft Office applications (Word, Outlook, Excel, Teams). Ability to learn other software applications as needed.
- Ability to develop creative concepts / menus to provide clients with unique and personalized experiences.
- Knowledgeable about current food and event management trends.
- Demonstrated ability to deliver exceptional customer service.
- Strong communication (verbal, written, interpersonal) skills and an ability to communicate effectively with a diverse constituency.
- Good professional judgment and ability to independently make sound business decisions.
- Must be adaptable to a frequently changing environment and ability to remain calm and professional in stressful situations.
- Works professionally, ethically and with integrity; Uphold the vision and mission of HUDS and the University.
- Must be able to work evenings, weekends and holidays as needed.
Additional Information
Emergency Status Designation : Essential Personnel
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
Certificates and Licenses
Valid State driver's license required.
Physical Requirements
Continuous : walking, standing, lifting.Frequent : bending, reaching, squatting, push / pulling, pushing of mobile carts, hot boxes.Occasional : climbing, sitting, handling, manual dexterity.Working Conditions
Ability to work evenings, weekends and holidays as neededSubject to wet floors, temperature extremes, and excessive noiseStanding and walking for significant amounts of time is necessaryPosition Description
Operational Management :Ensure high standards are consistently met by implementing all HUDS and University policies related to food quality, sanitation, equipment, facility maintenance, and safety.Foster a positive, collaborative work environment that promotes open communication, fairness, and continuous learning while supporting HUDS and University goals.Maintain professional relationships with Union Employees and Union Shop Stewards.Ensure compliance with unit-specific sustainability goals and programs.Collaborate with Human Resources and HUDS Management to ensure employment practices adhere to the current Collective Bargaining Agreement and University personnel policies.Must excel at multitasking, problem-solving, teamwork, communication, and performing under pressure.Assist Operations Manager with papergood inventory management, including cost control, loss prevention, weekly inventory audits, and maintaining appropriate stock levels by ordering as needed.Conduct daily facility walkthroughs to assess the condition of physical infrastructure, equipment, and monitor rodent activity. Complete self-inspection reports and notify Crimson Catering staff of any issues.Oversee and sign off on Drivers' daily cleaning assignments.Provide assistance to Drivers for deliveries or in the event of a call-out.Support Managers in ensuring performance expectations and work rules are clearly communicated and enforced through coaching, mentoring, and regular staff meetings.Use Telestaff to schedule staff and address additional staffing needs.Prepare and organize event pulls at the request of Event Managers, ensuring items are neatly labeled and inventoried for delivery.Manage various events throughout the year as assigned.Assist Event Managers with linen inventory and ordering.Monitor vendor charges and ensure alignment with Catering software pricing for clients.Cross-train with the Operations Manager on driver routing and scheduling; serve as backup for the Operations Manager when needed.Cross-train on Kronos and TeleStaff timekeeping systems.Cross-train with Sales and Event Managers in event planning, selling, and execution.Provide backup support for Cronkhite operations when necessary.Step into management roles as required and provide additional support as needed.Perform other duties as assigned.Commitment to Equity, Inclusion, and Belonging
Harvard University views equity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify this excellence while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
Benefits
We invite you to visit Harvard's Total Rewards website (https : / / hr.harvard.edu / totalrewards) to learn more about our outstanding benefits package, which may include :
Paid Time Off : 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative / professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December / January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.Health and Welfare : Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.Work / Life and Wellness : Child and elder / adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.Retirement : University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.Tuition Assistance Program : Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.Tuition Reimbursement : Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.Professional Development : Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.Commuting and Transportation : Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.Harvard Facilities Access, Discounts and Perks : Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.Work Format Details
This position is based primarily on-campus, in Massachusetts. This may include in-person during emergency situations (if applicable). Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Salary : $5,250
