Operations Manager

Position Objective

Company Overview:

The Harvard Companies include entities working to serve the business community in the janitorial and protection services areas. Harvard Maintenance and Harvard Protection are two of the largest and fastest growing, privately owned providers of high quality janitorial and security services in the United States.  We are an industry leader and are well known for our innovative thinking and entrepreneurial spirit.  Our success over the last fifty years stems from Harvard's Inverted Pyramid®, which recognizes that our front-line employees are the most important people in our organization.   The Inverted Pyramid® ensures that our employees feel valued, are given the tools to be successful, and are empowered to execute in their roles.  People are also at the center of our Core Values.  Our People First core value clearly states that “we are a family organization that promotes respect and embraces diversity”.

Job Summary:

Operations Managers are required to effectively manage the accounts and staff according to the contract specification as directed by Director of Operations.

Including a focus on:

o Good customer relations, with maximum service and quality standards.

o Effective budget controls of labor and materials.

o Insuring good employee relations between accounts and business operations.

o Cooperation between District Managers, Supervisors and building management for maximum utilization of time and people.

• Operations Managers assigned working days are generally Monday through Friday, while scheduling services and workforce for weekend work. A Contract Manager will be responsible for responding to emergency situations from time to time. The responsibilities will be directed toward the accounts assigned in his work area which will consist of a small campus of commercial buildings located in walking distance to each other..
• Ensure the highest level of safety, quality and service excellence for employees and customers. Identify and engage talent and develop high-end cleaning teams.
• Ensure both existing and new business are maintained with the highest specifications and demands.
• Work closely with Facility Management and internal staff to carry out daily operation demands.

Essential Duties and Responsibilities

• Project Managers report to the Director of Operations. In the absence of the Director of Operations, District Managers will report to the Vice President
• LABOR - Each of your accounts is allocated a fixed number of hours. It is your job to ensure that the work is completed without exceeding those hours.
• MATERIALS AND EQUIPMENT - You are to ensure your accounts have the materials and equipment required for your employees to perform their tasks completely, with high quality.
• PLANNING: Assign duties and follow up.
• Perform Inspections, Corrections and Follow up. Holidays and Days Off. Training. Materials Control. Payroll hours Control. Work Orders. Supply Purchase Order Processing.
• RECRUITMENT: Planning to ensure that as far as possible, vacancies are foreseen in time to fill them and to make every possible endeavor to employ suitable people to join.
• ORGANIZATION: Assist your cleaners in keeping their assigned areas clean and organized.
• EMPLOYEE RELATIONS: Responsible for ensuring that the relationships within your yourself, and your employees, are maintained at the highest level. Experience with Unionized staffing a must

Knowledge and Skill Requirements

• Bilingual English/Spanish a PLUS
• Minimum of Five (5) years managing janitorial operation
• Flexibility with hours and schedule
• Technical knowledge of all aspects of janitorial service delivery
• Proficiency in Microsoft Suite

Compensation