What are the responsibilities and job description for the HVAC Field Supervisor - Service Focus position at Hartzell Heating and Air Conditioning?
HVAC Field Supervisor - Service Focus
Schedule: Full-Time | Hybrid (Home Office Field Work)
About Hartzell Heating & Air Conditioning
Hartzell Heating & Air Conditioning is a locally owned HVAC company built on quality service, honesty, and long-term customer relationships. We are a small but growing company, which means our team members play a meaningful role in shaping how we operate, serve customers, and grow
If you're looking for a role where your experience matters, your voice is heard, and your impact is visible, this may be the right next step.
Position Overview
The HVAC Field Supervisor - Service is a hands-on leadership role focused on HVAC service work. This position actively runs service calls while also providing oversight, coaching, and support to other service technicians.
As the service department grows, this role is intended to evolve into a Service Manager position, with increased responsibility for people, performance, and process oversight.
This is a hybrid role, splitting time between:
- Performing service calls in the field
- Supporting technicians and resolving escalated issues
- Completing administrative and coordination work from a designated home office
This role is ideal for someone who wants to stay technically sharp, lead by example, and help shape service operations as the company grows.
Compensation & Benefits
- Pay Range: $41-$51/hr depending on experience
- Take-home company vehicle
- Company-provided tablet
- 7 days Paid Time Off (PTO)
- 7 paid holidays
- Medical, dental, and vision insurance
- 401(k)
- Overtime opportunities
Why Join Hartzell
- Small company environment where your decisions make a real impact
- Opportunity to grow into increased leadership as the company expands
- Variety of work, no two days are the same
- A team that values quality, accountability, and customer trust
Key Responsibilities
- Personally perform HVAC service calls, including diagnostics, troubleshooting, maintenance, and repairs
- Handle complex, escalated, or high-priority service issues
- Serve as a technical leader and mentor to service technicians
- Provide real-time support and guidance to technicians in the field
- Ensure service work meets quality, safety, and customer satisfaction standards
- Communicate directly with customers regarding findings, solutions, and recommendations
- Complete administrative duties such as documentation, reporting, scheduling coordination, and follow-ups
- Assist with training, performance feedback, and technician development
- Help establish and improve service processes as the department scales
What We're Looking For
- Strong background in HVAC service and repair
- Proven ability to independently diagnose and resolve service issues
- Interest in leadership and long-term growth into a management role
- Strong customer communication and professionalism
- Organized and able to balance hands-on field work with administrative responsibilities
- Adaptable and solutions-oriented mindset
Salary : $41 - $51