Service Billing

Harty Mechanical located in Austin, MN is seeking a service biller to join the team in the office and provide support to the service division. We are a locally owned and family operated growing company.

SCOPE: The Service Billing position is responsible for completing all Service department billing. This position provides operational support for customers, service technicians, the Service Manager, and Project Managers.

REPORTS TO: Service Manager

RESPONSIBILITIES:

1. Billing/posting of service calls for customers: composing invoices, compiling supporting paperwork, printing of audits, reviewing billing reports, printing of invoices, maintaining spreadsheets, mailing/emailing of invoices (per customer’s requests)

2. Billing/posting of Preventive Maintenance contract installments

3. Handling paperwork for inspections and non-billable calls

4. Entering all contract renewals and new contracts into the system: updating service tracking spreadsheet (for all to access to show current contract customers and their inspection schedules), updating Maintenance contract spreadsheet (used in conjunction with PM billing reference special instructions and balance billing), rotating/ creating files as contracts renew

5. Closing and purging of contracts

6. Reprinting and sending (mail, e-mail etc.) invoices

7. Keeping up notes/updating work orders

8. Updating contact/customer information

9. Filing of contract invoices/paperwork

10. Back-up dispatch/taking service calls, creating service tickets, keeping dispatch board updated (collective effort by all in service), taking end of day calls and updating weekly schedule and dispatch board to include comment updates etc., handling of time sheets for service technicians, checking in missed paperwork

11. Handling calls on invoice disputes and following up with project managers: re-sending invoices, revising invoices.

12. Review completed ticket lists

13. Time transfers

14. Investigative work (regarding invoices, material, purchase orders etc.): calling suppliers, calling customers, calling techs, talking to project managers

15. Updating site files as needed

16. Taking out purchase orders

17. Handles customer complaints promptly

18. Supports department manager for any special projects identified

Qualifications:

• Previous experience with HVAC or Plumbing preferred.
• Microsoft Office experience preferred.
• Work well in fast paced environment.
• Work well with others.

Hourly rate will be based on experience.

Job Type: Full-time

Pay: From $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Work Location: In person

Salary : $24