What are the responsibilities and job description for the Field Service Technician - CNC Repair position at Hartwig?
The Job
A Field Service Technician (Service Engineer) contributes to the success of Hartwig by keeping our customers' CNC machine tools running at peak operating levels. The customers we serve are in a variety of industries and rely on the Hartwig team to repair, inspect and troubleshoot their equipment. Main responsibilities of this full-time role based in Idaho include:
- Conducting high quality, efficient and timely repair and installation of CNC machines
- Recommending modifications and improvements to machines, equipment and processes
- Training and instructing customers on service, repair and proper installation
- Using software and electrical tools to find damaged work parts and identifying permanent solutions to repair computer controlled machines and accessories
- Ability to complete necessary tasks in our service software and timecard system on a daily basis
- Traveling to customer sites, usually within 3 hours from home, with occasional overnight travel
The Skills
Individuals who ideally fit this role should meet the following qualifications:
- Formal education or training in troubleshooting, repair and installation of CNC Machines preferred
- 4 years of demonstrated mechanical and electrical experience preferred
- Experience repairing and servicing CNC machines preferred
- Ability to work independently, a go getter that finds the next customer that needs our help
- Good driving record and valid driver's license to ensure fleet vehicle insurability
The Organization, The Team and Our Benefits
Hartwig's team of over 200 professionals throughout the U.S. is dedicated to helping manufactures control and power the growth of their business. To achieve this, team members are given the tools and training for success. In addition to a comprehensive first year training program and on-going professional development, Hartwig provides a full benefit package including health, dental, vision, life and disability insurances.
Compensation is also a key element in your decision to join the Hartwig team. Our 401k program has a 20% match and team members are bonus eligible.
As a Service Engineer at Hartwig, you will also be provided a uniform allowance, laptop, cellphone and company vehicle.
With over 75 team members who have been with us 10 years or longer and over 12,000 installations since our founding in 1960, Hartwig has gained a reputation for superior service, integrity and support. We would be honored to have you consider joining our team.
Hartwig, Inc., including all operating subsidiaries, is an Equal Opportunity Employer - M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.
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