CNC Service Manager

A CNC Service Manager contributes to the success of Hartwig by delivering leadership, direction, and development of the Denver, CO based Service Engineer team while focusing on achieving best-in-class customer experience. Provide technical assistance and support for machine tool installation, troubleshooting, repair, and preventive maintenance.

Required Qualifications:

• Minimum of 5 years' experience in troubleshooting, repair and installation of CNC machines, preferably Okuma's
• Previous experience successfully leading and managing Field Service Engineers
• Excellent people skills, such as collaboration, communication, listening, respect and work ethic, which lead to lasting and trusting relationships with team members and customers
• Demonstrated self-starter with effective planning and organization skills
• Unwavering commitment to achieving and exceeding customer expectations
• Excellent attention to detail and follow through, strong commitment to accountability
• Solid working knowledge of Microsoft Word, Excel, and Outlook
• Ability to multi-task and adapt to changing priorities

What will you do:

• Actively attend and participate in service leadership calls and meetings; disseminates pertinent information to Service Engineers and Customer Care Specialist in a timely manner
• Communicates daily to confirm the teams' scheduling plans
• Communicates and holds team accountable for Hartwig policies, procedures, standards, and expectations
• Provides accurate and timely quotations for planned and unplanned work
• Reviews and approvals of service cases, overtime, service timesheets, expenses, PTO and installation reports
• Manages department expenses and projects within approved budget, and approves and submits expense reports in a timely manner
• Interfaces directly with customers and manufacturers to resolve high-level issues
• Supports Service Engineers by phone and on-site with more complex and challenging service jobs.
• Lead development of Service Team's technical skills for optimum customer experience and efficiency
• Personally, addresses dissatisfied customer service issues for an expedient resolution to ensure customer satisfaction
• Main point of contact during recruitment process to fill vacant positions
• Creates and assists with new hire training and annual goals for department team members, collaborating with them to develop
• Ensures that the department has access to the proper supplies and tools
• Stays abreast of company resources, safety programs and standards

The Organization, The Team and Our Benefits

Hartwig's team of over 200 professionals throughout the U.S. is dedicated to helping manufacturers control and power the growth of their business. To achieve this, team members are given the tools and training for success. In addition to a comprehensive first year training program and on-going professional development, Hartwig provides a full benefit package including health, dental, vision, life and disability insurances.

Compensation is also a key element in your decision to join the Hartwig team. In addition to an annual salary team members are eligible for an annual bonus and our 401k program has a 20% match.

With over 60 team members who have been with us 10 years or longer and over 12,000 machine installations since our founding in 1960, Hartwig has gained a reputation for superior service, integrity and support. We would be honored to have you consider joining our team.

Hartwig, Inc., including all operating subsidiaries, is an Equal Opportunity Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.

Salary : $85,000 - $95,000