General Manager

NOW HIRING · FULL-TIME · IN PERSON

General Manager

Hartville Marketplace · 1289 Edison St NW, Hartville, OH 44632

Sundays & Evenings Off · Medical · Dental · Vision · 401(k) · PTO

Hartville Marketplace is one of Northeast Ohio's most beloved destinations — a thriving, multi-faceted operation that combines restaurants, specialty retail, a flea market, and rotating vendors under one roof, drawing hundreds of thousands of guests each year. This is not a single-format job. It's a living, breathing marketplace that demands a leader who can run all of it.

ATTENTION RESTAURANT & HOSPITALITY LEADERS

If you've built your career in food service and you're ready for a role with more variety, more stability, and a clear path off the restaurant treadmill — this is worth a serious look. Your operational instincts, people skills, and ability to manage high-volume, fast-moving environments are exactly what this role demands. The hours are more predictable. Sundays and evenings are yours. The work is just as energizing.

What You'll Actually Be Running

This role spans four distinct operating areas — few GM positions offer this kind of breadth:

Food Service Operations - Overseeing on-site restaurants and food vendors, ensuring quality, service standards, and operational efficiency.

Retail & Vendor Management - Managing a diverse mix of retail vendors — relationships, contracts, merchandising standards, and performance.

Events & Guest Experience - Planning and executing events that drive traffic, build loyalty, and make the Marketplace a destination.

Financial Performance - Full P&L ownership — revenue targets, expense control, budgeting, cash flow, and reporting to leadership.

Key Responsibilities:

• Lead daily operations — across food service, retail, and event programming to achieve sales, profitability, and cash flow goals

• Build, coach, and retain a high-performing team — from department leads to front-line staff

• Manage vendor and tenant relationships — including negotiations, contracts, and performance accountability

• Monitor KPIs and analyze financial data — to guide decisions and improve ROI

• Develop and execute growth strategies — operational improvements, and systems that scale

• Plan and execute events — that drive guest traffic and revenue

• Identify and resolve maintenance needs — operational issues, and vendor/tenant concerns quickly and professionally

• Strengthen Hartville Marketplace — as a top regional destination for guests and vendors alike

Experience We're Looking For:

• Restaurant or food service operations — hands-on leadership of a working dining or food vendor environment

• Retail management — storefront fundamentals including merchandising, payroll, shrink, and customer flow

• Grocery or high-velocity perishable retail — a strong plus; system-oriented, fast-moving operations are a natural fit

• P&L ownership — has owned a top line and a bottom line, not just managed an opex budget

• Multi-stakeholder environments — experience with tenants, vendors, or multi-unit operations strongly preferred

• 5 years in operations management — 3 years leading teams with budget responsibility

• Bachelor's degree in Business, Hospitality, or related field is a plus — but proven operational experience matters more

Skills That Will Make You Successful:

• Organized — brings order to a busy, multi-vendor operation without losing sight of the big picture

• Focused problem solver — cuts through noise and gets to the root cause fast

• A doer — bias for action; gets things across the line rather than letting them stall

• Systems builder — turns one-time fixes into repeatable, scalable processes

• Creative thinker — open to new approaches that move the business forward

• Relationship-driven — vendors, tenants, guests, and team members all trust and respect you

Why Hartville Marketplace:

Sundays & Evenings Off · Medical, Dental & Vision · 401(k) · Paid Time Off · Community Impact · No Two Days the Same

At Hartville Marketplace, we serve others as we would want to be served. You'll join a team that works hard, supports each other, and takes pride in being a genuine cornerstone of the Hartville community.

Ready to lead something one-of-a-kind? Apply today — we'd love to hear from you. Work Location: In Person · Hartville, OH