ABOUT HRM ENTERPRISES

Since 1939, HRM Enterprises, Inc. has grown from a small family-owned business into a diverse group of companies with a shared purpose: to serve others with integrity and excellence.

Our family of businesses includes Hartville Hardware & Lumber, the nation's largest independently owned hardware store; Hartville Kitchen, known for its homestyle meals, bakery, and 500-seat entertainment venue; The Shop at Hartville Kitchen, with 25,000 square feet of retail space, and the Hartville MarketPlace & Flea Market, the largest indoor/outdoor market of its kind in the country. Together, these businesses make our Hartville campus a destination for guests searching for quality, community, and connection.

Beyond the Hartville campus, HRM Enterprises is the parent company to Hartville Hardware in Middlefield, Hartville Contractors Supply, Top Advantage Surfaces, Lehman's, HRM Fulfillment Center, Go & Glow Car Wash, and Coshocton Lumber Company. Across all locations, over 900 team members serve with purpose each day.

At HRM Enterprises, our approach is simple: treat others the way you'd want to be treated. This belief shapes how we serve our guests and how we care for each other. We're committed to being the best place to work by offering Sundays off, family-friendly hours, competitive benefits, and meaningful perks like team events, milestone celebrations, and team member discounts. We also invest in growth through training and professional development opportunities that enable our team to thrive at work and in their community.

POSITION OVERVIEW

WHAT YOU WILL DO

• Serve as our store's Festool product expert, guiding customers through the Festool system alongside our broader selection of hand tools, power tools, and accessories, and helping them find the right tools for their projects.
• Answer customer questions on tool features, applications, and benefits, and provide hands-on demonstrations covering proper use, maintenance, and safety precautions.
• Stay current on Festool products and other leading tool brands so you can offer informed, trustworthy recommendations and technical support on product applications and troubleshooting.
• Meet or exceed sales goals by promoting tool-related products and promotions, and upsell complementary accessories and maintenance supplies to increase transaction value.
• Keep the tools department stocked, organized, and attractively displayed, and work with the inventory team to track stock levels and flag popular items running low.
• Educate customers on tool maintenance, safety, and proper usage, and collaborate with fellow sales associates on displays, promotions, and ongoing product training.

WHAT WE ARE LOOKING FOR

• Background in construction, DIY, or the tools industry is a plus
• Previous retail sales or customer service experience preferred
• Familiarity with Festool products, or knowledge of the broader hardware and tool industry, highly desirable
• Strong knowledge of hand tools, power tools, and related accessories, with the ability to explain technical information clearly to customers of all experience levels
• Strong sales and upselling skills, with the ability to handle multiple customer inquiries in a fast-paced environment
• Ability to stand for extended periods, lift up to 50 pounds, and bend, kneel, and move product around the store as needed

WHY YOU WILL LOVE IT HERE

COMPENSATION PACKAGE

• Competitive SalaryWe offer a competitive base salary commensurate with your skills, experience, and the current market standards.
• Health BenefitsComprehensive health insurance coverage, including medical, dental, and vision, ensuring the well-being of you and your dependents.
• Paid Time OffGenerous paid time off (PTO) allowance, allowing you to maintain a healthy work-life balance.
• Retirement Planning401(k) retirement savings plan with company matching, empowering you to plan for your future financial security.
• Professional DevelopmentOngoing opportunities for professional development and growth within the organization.
• Team Member DiscountsExclusive discounts on our products and services, fostering a culture of appreciation for our valued team members.
• Wellness ProgramsParticipation in wellness programs designed to enhance your overall health and well-being.

PRE-EMPLOYMENT SCREENING