What are the responsibilities and job description for the Customer Service Representative - Part Time position at Hartselle Utilities?
Part-Time Customer Service Representative I
Location: Hartselle Utilities Main Office, Hartselle, Alabama
Department: Customer Service
Pay Range: $18.00 – $20.00 per hour (based on experience)
Schedule: Up to 29 hours per week
Join Our Team
Hartselle Utilities is looking for a friendly and dependable Part-Time Customer Service Representative to assist customers at our lobby service counter and drive-through window.
This position helps ensure our customer service windows remain open and operating smoothly during busy times or when full-time staff members are assisting other customers or are out of the office. If you enjoy helping people, working in a professional office environment, and providing great customer service, we would love to hear from you.
This role is a great opportunity for someone looking for flexible daytime hours in a professional office setting.
What You’ll Do
- Welcome and assist customers at the lobby and drive-through payment windows
- Accept and process payments by cash, check, or money order
- Provide receipts and maintain accurate payment records
- Answer customer questions about accounts and services
- Assist with processing mail-in and night deposit payments
- Enter and update account information in our computer system
- Answer and direct incoming phone calls
- Support daily office operations and customer service activities
What We’re Looking For
- High school diploma or GED
- Previous experience in customer service, cashiering, or an office environment
- Experience handling payments and balancing transactions
- Basic computer skills including spreadsheets and office software
- Strong communication and people skills
- Ability to remain calm and professional while assisting customers
- Strong attention to detail and accuracy
Candidates must successfully pass a background check and drug screening.
Schedule
- Up to 29 hours per week
- Flexible schedule
- Work hours fall Monday through Friday between 7:30 AM and 4:30 PM
- Hours may vary depending on department needs, busy periods, employee absences, or vacation coverage
Pay: $18.00 - $20.00 per hour
Benefits:
- Flexible schedule
Work Location: In person
Salary : $18 - $20