What are the responsibilities and job description for the Automotive Service Manager position at Hartnell Chevrolet?
Job Summary
Hartnell Chevrolet is seeking a Service Manager to join our family. Hartnell has been servicing the Southeastern WI, area since 1919, is locally owned and not part of a big corporate dealer group.
Keep reading IF:
· You want to work for a locally owned & operated company.
· Have strong coaching and people management skills.
· You are compassionate and customer service oriented.
· You want the reward of running your own business within a business.
Responsibilities and Duties
Leadership & Productivity
- Supervise advisors, technicians, and porters to ensure full productivity
- Recruit, train, and develop staff; drive accountability and growth
Operations & Quality
- Create processes where the department may be failing
- Ensure repairs are completed accurately and efficiently 1st time
- Maintain inspection processes and high facility standards
Business Growth
- Business minded in creating business plans for each quarter
- Drive sales and customer retention
- Improve service experience and sales-to-service transition
Financial & Compliance
- Manage labor rates, costs, and departmental performance
- Ensure compliance with GM standards and regulations
Training & Culture
- Lead ongoing training and development and mentor staff in future career paths
- Build a motivated, high-performance team
Qualifications and Skills
- Three to five years of management experience
- Excellent verbal and written communication and interpersonal skills
- Proficient knowledge of dealership computer systems
- Must have a valid driver's license
- Ability to drive manual transmission vehicles
- Demonstrated customer service skills
- Previous industry knowledge of overall operations, management and wholesale relations (preferred)
*
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws
Apply today! Come join our experienced Service department and be a part of a culture that is compassionate, family-oriented, and truly believes in going the extra mile for our customers. By providing excellent customer service, we take pride in helping our customers.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Paid time off
- Professional development assistance
- Relocation assistance
- Vision insurance
Shift:
- 8 hour shift
Experience:
- Automotive: 5 years (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Paid time off
- Professional development assistance
- Relocation assistance
- Vision insurance
Experience:
- Automotive: 5 years (Preferred)
- supervisory: 2 years (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person