IT Operations Manager

Job Summary
The IT Operations Manager serves as a key leader within the organization’s information technology department, accountable for ensuring the stability, security, and operational effectiveness of the organization's IT infrastructure. The role encompasses oversight of all servers, workstations, network components, and security operations. The successful candidate will possess technical experience with Windows environments, administration of Microsoft 365 services, and a proven track record of managing IT operations and vendor/partner relationships. This individual will play a pivotal role in maintaining technological excellence and supporting the organization’s strategic objectives.

Essential Duties/Responsibilities

• IT Infrastructure Management: Oversee the deployment, maintenance, monitoring, and support of all physical and virtual servers, workstations, and network devices.
• Systems Administration: Manage Windows PCs and servers, including Active Directory, Group Policy, patch management, and system backup processes.
• Cloud Services: Administer Microsoft 365 environments, including Exchange Online, SharePoint, Teams, OneDrive, and security/compliance settings.
• Network Operations: Ensure the reliability and performance of local and wide area networks, firewalls, VPNs, and wireless access points.
• IT Security: Implement and enforce policies and procedures to safeguard the organization’s assets against cybersecurity threats; manage endpoint protection, vulnerability assessments, and incident response.
• Vendor & Partner Management: Manage key vendor and partner relationships, negotiate contracts, and coordinate with external providers for support and project delivery.
• User Support & Training: Provide escalation support for complex technical issues, and deliver training or guidance to end users and team members as required.
• Documentation: Maintain comprehensive documentation of infrastructure, configurations, processes, and procedures.

Other Duties/Responsibilities

• Project Management: Lead or participate in IT projects, ensuring completion on time and within budget, while aligning with business objectives.
• Continuous Improvement: Identify areas for improvement within IT operations and recommend innovative solutions to increase efficiency and security.
• Compliance: Ensure IT operations comply with relevant regulatory requirements and organizational standards.
• Budgeting & Reporting: Assist in IT budgeting processes and provide regular reports on system health, project status, and operational KPIs.
• Disaster Recovery & Business Continuity: Develop, implement, and test disaster recovery and business continuity plans to ensure organizational resilience.
• Performs other duties as assigned

Required Skills/Abilities

• Be fluent in speaking, reading and writing in English.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks.
• Ability to act with integrity, professionalism, and confidentiality. 

Qualifications

• Bachelor’s degree in Information technology, or related field strongly preferred, or additional experience in an Information technology role may be substituted.
• At least three years of experience with Windows 10/11 and Windows server 2016-2025
• At least two years of experience in managing/administration of Microsoft 365.
• Experience managing network switches and wireless access points (Cisco & Meraki preferred) and Firewalls (Fortigate preferred)