What are the responsibilities and job description for the Patient Services Coordinator / Per Diem - OPD Specialty Community Clinics position at Hartford Hospital?
Location Detail: 79 Retreat Ave HH Brownstone (10065)
Shift Detail: Specialty Clinic runs from Monday-Friday 8:00 AM-4:30 PM.
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The Specialty Clinic (BS 5) is located at 79 Retreat St. on the fifth floor of the Brownstone building of Hartford Hospital and in the MOB. BS-5 clinic has over 4,500 patient visits annually. There are over 10 different specialty clinics held on various days of the week. Clinics include services from Cardiology, ENT, Breast, Gastro, Urology/Cysto, Trauma, General Surgery, Neurology/Epilepsy, Bloodless Surgery, and Pulmonary. Staffing includes attendings, PA, fellows, residents, RNs, MA, MAA and Data Manager. BS-5 staff guides patients through the health system, including appropriate referrals for services to other health professionals.
Job Summary:
The Patient Service Coordinator is responsible for providing outstanding and professional customer service to ensure operational efficiency and promote a positive patient experience.
Job Responsibilities:
- Greets and registers arriving patients, completes registration forms and verifies insurance, including scanning and faxing forms as necessary.
- Answers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter.
- Mails information to new patients prior to visit in accordance with department policies and enters / updates patient demographics.
Schedules new patient appointments and informs patients of essential preparation requirements prior to visit per department policies (referrals, x-rays, medical reports, etc.).
- Ensures that office appointment schedule is coordinated with clinical staff activities.
- Reviews assigned appointment confirmations to ensure accurate schedule and appropriate communications with patients; completes appointment confirmation activities according to department policies.
- Schedules follow-up appointments. Verifies insurance coverage and obtains authorizations.
- Orders department supplies.
- Maintains schedule for conference room.
- Maintains a clean waiting room and office area.
Defines and resolves patient/physician issues/problems, bringing concerns to team lead or manager as necessary.
Completes facility billing according to facility level criteria. Refers payment and insurance problems to Billing Department.
Provides back-up support to other clerical staff and performs other related duties in support of efficient operations.
Performs other duties as assigned.
Qualifications
- Bilingual Spanish required.
- High School Diploma or equivalent required.
- Associate or bachelor’s degree in a clinical or business field preferred.
- 2 years of relevant experience required.
- 2 years of relevant experience in a fast-paced medical office preferred.
- Verbal and written proficiency in English required. Proficiency in a second language preferred.
Knowledge, Skills and Ability Requirements
- Ability to adhere to HIPAA, OSHA and CSG policies.
- Ability to provide excellent and efficient customer service.
- Positive, customer-focused approach, with commitment to providing excellent patient care.
- Proven ability to work effectively in a team environment.
- Excellent written and verbal communication skills - ability to communicate in other languages highly desirable.
- Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands.
- Strong computer skills - solid working knowledge of Microsoft Office software.
- Knowledge of medical terminology insurance requirements and medical billing/coding.
- Ability to travel independently to satellite offices with or without advanced notice.
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With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
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