Business Development Representative II

Who We Are

Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers.

Using its unparalleled resources and award-winning talent in the areas of Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.

Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the U.S., Europe and Asia Pacific.

Overview of Job Responsibilities

• Talk to a wide variety of new business contacts - including Owners, Managers and Senior Leaders
• Cold call and prospect for leads to companies that could benefit from new solutions
• Maintain email and phone conversation with warm prospects to determine the driving factor in the purchase decision
• Partner with experienced Account Executives to help fill their pipeline
• Become a product expert and learn strategies to communicate product value
• Continually increasing product knowledge by working closely with Training Specialist and Product Development teams
• Clearly communicate business decision drivers, costs, and benefits to showcase the product as a strategic advantage

Essential Responsibilities

• Superior customer service, cold calling, and data entry skills
• Strong over-the-phone communication and online presentation skills
• Advocate for customers and prospects by building rapport to identify their key needs and determine possible solution-sets
• Desire to think creatively and use problem-solving skills to assure customer satisfaction
• Ability to multi-task, pay attention to detail and prioritize in a fast-paced environment
• Intermediate to advanced experience navigating multiple windows to provide accurate information to end user (multiple screens recommended but not required)
• Flexible attitude and demonstrated ability to hit targets and exceed expectations

Qualifications, Knowledge, and Skills

Education:

• High school diploma or equivalent
• Bachelor’s degree from an accredited institution is required (preferred, not required)

Experience/Knowledge/Skills:

• Must reside near and commute to our office location in downtown St. Petersburg, FL 33701 or Dallas, TX
• Personal Windows 10 or 11 Operating System required with webcam and USB headset (equipment not provided)
• Must pass all assessments and systems check
• Ability to communicate through verbal and written English
• Proven proficiency in Word, Excel, Outlook, Power Point, CRMs, and other online resources for information
• One to three years of B2B experience in inside sales, telemarketing, or customer centric role
• Experience working with Salesforce.com CRM and SalesLoft preferrable

• Group Health and Wellness (Medical, Dental, and Vision)
• Health Savings Account (HSA)
• Educational Assistance
• Voluntary plans, including critical illness, accident, and hospitalization
• 401k plan with Company Match and Roth contributions with immediate vesting
• Pet Insurance, discounted legal services, employee discount programs, and more….

In alignment with our core values to be inclusive and meaningful change for the better of our team, Harte Hanks is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer.