Event Banquet Manager / Floor Manager (Harry's + Historic Hofheimer Building)

Harry’s at Hofheimer is seeking a highly motivated Event Banquet Manager / Floor Manager to oversee both event operations and front-of-house (FOH) service. This dual-role position is responsible for executing seamless events while also leading daily restaurant floor operations to ensure exceptional guest experiences.

This is a hands-on leadership role ideal for someone who thrives in a fast-paced hospitality environment, enjoys managing teams, and is passionate about delivering top-tier service.

Key Responsibilities

Event Banquet Management

• Lead execution of all events, including setup, service, and breakdown
• Manage event timelines and ensure all elements (catering, AV, décor) are in place
• Provide on-site leadership during events, resolving issues as they arise
• Ensure exceptional hospitality and guest satisfaction throughout each event
• Oversee post-event breakdown and restoration of the venue

Floor Management (FOH Operations)

• Oversee daily FOH operations, including opening and closing procedures
• Manage service flow, table turns, and overall pace to maximize efficiency
• Coordinate reservations and guest flow with host and kitchen teams
• Maintain ambiance standards (music, lighting, cleanliness, etc.)
• Ensure consistent execution of service standards and SOPs

Staff Leadership & Development

• Recruit, hire, train, schedule, and supervise FOH and event staff
• Lead pre-shift meetings to communicate priorities and updates
• Provide real-time coaching, feedback, and conflict resolution
• Monitor staff performance, attendance, and completion of responsibilities
• Foster a positive, team-oriented, service-driven culture

Guest Experience & Hospitality

• Engage with guests to ensure a memorable and welcoming experience
• Handle guest concerns professionally and resolve issues promptly
• Uphold a strong guest-first philosophy across all service areas

Operations & Financial Oversight

• Manage and monitor POS systems (Toast preferred)
• Oversee cash handling, drawer distribution, and nightly reconciliation
• Ensure accountability and protection of company assets
• Support development and refinement of operational procedures

Venue Management & Inventory

• Maintain cleanliness, organization, and readiness of all FOH and event spaces
• Conduct regular walkthroughs to uphold presentation standards
• Manage event-related inventory and supplies
• Order and restock inventory as needed

Safety & Compliance

• Ensure adherence to all safety and operational regulations
• Maintain a safe environment for guests and staff
• Implement and oversee emergency and risk management procedures

Qualifications

• 5 years of experience in hospitality or restaurant management
• Experience in both event management and FOH operations preferred
• Strong leadership, communication, and organizational skills
• Ability to multitask and perform under pressure
• Familiarity with POS systems (Toast a plus)
• Flexible availability, including nights, weekends, and holidays

What We’re Looking For

• A hands-on leader comfortable managing both events and the restaurant floor
• Detail-oriented and highly organized
• Strong problem-solver with a proactive mindset
• Passionate about hospitality and team leadership

Why Join Us?

• Opportunity to lead both events and daily operations
• Fast-paced, team-oriented environment
• Growth potential within a dynamic hospitality concept