What are the responsibilities and job description for the Senior Line Service Representative - General Aviation position at Harry Reid International Airport?
About The Position
The Clark County Department of Aviation is seeking qualified candidates to apply for the Senior Line Service Representative - General Aviation position at the County's General Aviation airports, Henderson Executive Airport and/or North Las Vegas Airport. This position is a working lead role, where the Senior Line Service Representative provides direct service while overseeing a team of line service staff. Responsibilities include but are not limited to, fueling, safety checks, aircraft servicing, and other ground support activities. The position also involves managing fuel and supply inventories, coordinating services with vendors, and ensuring the security of the Aircraft Operations Area (AOA). In addition to hands-on duties, the Senior Line Service Representative assists with staff training, provides input on staff performance, and contributes to the development of goals, policies, and budget recommendations. This role includes overseeing emergency responses and communicates with the Federal Aviation Administration (FAA) and other agencies as needed at the County's General Aviation airports, Henderson Executive Airport and/or North Las Vegas Airport
This recruitment may be used to fill positions at Henderson Executive Airport, located at 3500 Executive Terminal Drive, Henderson, NV 89052 and/or North Las Vegas Airport, located at 2730 Airport Drive, North Las Vegas, NV 89032.
THIS RECRUITMENT IS LIMITED TO THE FIRST (150) APPLICATIONS RECEIVED AND WILL CLOSE WITHOUT NOTICE ONCE THAT NUMBER IS REACHED.
This examination will establish an Open Competitive Eligibility List to fill current and/or future vacancies that may occur within the next six (6) months or may be extended as needed by Employee Services.
Employee Services reserves the right to call only the most qualified applicants to the selection process.
Minimum Requirements
Education and Experience:
Equivalent to graduation from high school and three (3) years of full-time aircraft ground servicing and fueling experience. Must remain current in an FAA approved Line Service training program and complete all CCDOA training as required. Some college level education in business or a field related to the work and prior lead or supervisory experience is desirable.
All qualifying education and each experience must be clearly documented in the “Education” and “Work Experience” sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application. All details must be written in your own words and cannot be copied from job descriptions or other external sources
Working Conditions: Work with exposure to high noise and potentially hazardous fuels, lubricants and other materials.
Licensing and Certification: Must possess a valid Nevada Class C driver's license at time of hire.
Medical Examination: Employment is contingent upon the results of a physical examination performed by our examining physician.
Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination.
Residency Requirement: Permanent employees must maintain a principal place of residency within the boundaries of Clark County and provide proof of compliance with Nevada motor vehicle registration and drivers' license laws within 90 days of employment.
Citizenship: Candidates must be legally authorized to work in the United States. Please note, Clark County does not provide H1B visa sponsorships or transfers for any employment positions.
Background Check: Employment with the Department of Aviation is contingent upon completion of an education/experience background investigation, a fingerprint-based criminal history record check processed by the FBI, and upon the ability to be granted and maintain a security badge as mandated by the Transportation Security Administration. Note: all prospective hires must present two original government issued ID's upon acceptance of job offer. Examples of acceptable ID's include a Passport, Driver's License or DMV issued ID, birth certificate, Social Security card, Voter Registration card, school issued ID with picture, etc.
PHYSICAL DEMANDS
Mobility to work in a typical shop, field and office setting, including operating typical fueling and servicing equipment; use standard office equipment, and to drive a motor vehicle and fire support vehicle in order to visit various facility locations or respond to emergency situations; hand and power tools and standard office equipment; stamina to stand, walk, climb and drive a motor vehicle; strength to lift and maneuver materials and equipment weighing up to 50 pounds with proper equipment; vision to read printed materials and a computer screen; and hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.
EXAMPLES OF DUTIES
The following questions 1-8 will be used to assist in determining if candidates meet the minimum qualifications.
Which describes your highest level of education completed? (Applicants with foreign or international education, including full degrees, partial degrees, or individual credits, must obtain a professional credential evaluation from an accredited evaluation agency. The evaluation must verify the U.S. educational equivalency and, if the applicant is offered a position, an original and verifiable copy must be submitted to the Clark County Department of Aviation at the candidate’s expense.)
If you selected "Some High School" in the previous question, please list your highest-grade level completed. If this does not apply, type N/A.
03
Indicate your full-time professional aircraft ground servicing experience.
Please list the employer(s) on your application where your experience was obtained in question 3. Type N/A if you have no related experience. See Template Below.
Employer Name:
Job Title:
Hours Worked Per Week:
Dates of Employment:
05
Indicate your full-time professional aircraft fueling experience.
Please list the employer(s) on your application where your experience was obtained in question 5. Type N/A if you have no related experience. See Template Below.
Dates Of Employment:
07
You must remain current in an FAA approved Line Service training program and complete all CCDOA training as required.
Do you currently hold a valid driver's license?
The following skills assessment is a self-assessment used to evaluate an applicant's training and experience.
I Understand That:
Indicate your full-time professional experience with ground service equipment maintenance and inspections.
Indicate your full-time professional experience ensuring compliance with safety procedures.
Indicate your full-time professional experience fueling general aviation and corporate jet aircraft.
Indicate your full-time professional experience in towing aircraft.
Indicate your full-time professional experience in providing aircraft servicing, including oxygen, lavatory, potable water, and safety checks.
Indicate your full-time professional experience with maintaining fuel and operating inventories and testing for quality assurance on fuel deliveries.
Indicate your full-time professional experience with conflict resolution and resolving minor service irregularities.
Indicate your full-time professional experience with providing elevated customer service in a fast-paced environment and dealing with the public both in-person and over the phone.
Indicate your full-time professional experience in preparing written records and accurate/detailed reports.
Please list the employer(s) on your application where your experience was obtained in questions 10-18. Type N/A if you have no related experience. See Template Below.
Dates Of Employment:
The Clark County Department of Aviation is seeking qualified candidates to apply for the Senior Line Service Representative - General Aviation position at the County's General Aviation airports, Henderson Executive Airport and/or North Las Vegas Airport. This position is a working lead role, where the Senior Line Service Representative provides direct service while overseeing a team of line service staff. Responsibilities include but are not limited to, fueling, safety checks, aircraft servicing, and other ground support activities. The position also involves managing fuel and supply inventories, coordinating services with vendors, and ensuring the security of the Aircraft Operations Area (AOA). In addition to hands-on duties, the Senior Line Service Representative assists with staff training, provides input on staff performance, and contributes to the development of goals, policies, and budget recommendations. This role includes overseeing emergency responses and communicates with the Federal Aviation Administration (FAA) and other agencies as needed at the County's General Aviation airports, Henderson Executive Airport and/or North Las Vegas Airport
This recruitment may be used to fill positions at Henderson Executive Airport, located at 3500 Executive Terminal Drive, Henderson, NV 89052 and/or North Las Vegas Airport, located at 2730 Airport Drive, North Las Vegas, NV 89032.
THIS RECRUITMENT IS LIMITED TO THE FIRST (150) APPLICATIONS RECEIVED AND WILL CLOSE WITHOUT NOTICE ONCE THAT NUMBER IS REACHED.
This examination will establish an Open Competitive Eligibility List to fill current and/or future vacancies that may occur within the next six (6) months or may be extended as needed by Employee Services.
Employee Services reserves the right to call only the most qualified applicants to the selection process.
Minimum Requirements
Education and Experience:
Equivalent to graduation from high school and three (3) years of full-time aircraft ground servicing and fueling experience. Must remain current in an FAA approved Line Service training program and complete all CCDOA training as required. Some college level education in business or a field related to the work and prior lead or supervisory experience is desirable.
All qualifying education and each experience must be clearly documented in the “Education” and “Work Experience” sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application. All details must be written in your own words and cannot be copied from job descriptions or other external sources
Working Conditions: Work with exposure to high noise and potentially hazardous fuels, lubricants and other materials.
Licensing and Certification: Must possess a valid Nevada Class C driver's license at time of hire.
Medical Examination: Employment is contingent upon the results of a physical examination performed by our examining physician.
Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination.
Residency Requirement: Permanent employees must maintain a principal place of residency within the boundaries of Clark County and provide proof of compliance with Nevada motor vehicle registration and drivers' license laws within 90 days of employment.
Citizenship: Candidates must be legally authorized to work in the United States. Please note, Clark County does not provide H1B visa sponsorships or transfers for any employment positions.
Background Check: Employment with the Department of Aviation is contingent upon completion of an education/experience background investigation, a fingerprint-based criminal history record check processed by the FBI, and upon the ability to be granted and maintain a security badge as mandated by the Transportation Security Administration. Note: all prospective hires must present two original government issued ID's upon acceptance of job offer. Examples of acceptable ID's include a Passport, Driver's License or DMV issued ID, birth certificate, Social Security card, Voter Registration card, school issued ID with picture, etc.
PHYSICAL DEMANDS
Mobility to work in a typical shop, field and office setting, including operating typical fueling and servicing equipment; use standard office equipment, and to drive a motor vehicle and fire support vehicle in order to visit various facility locations or respond to emergency situations; hand and power tools and standard office equipment; stamina to stand, walk, climb and drive a motor vehicle; strength to lift and maneuver materials and equipment weighing up to 50 pounds with proper equipment; vision to read printed materials and a computer screen; and hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.
EXAMPLES OF DUTIES
- Assists Line Service Supervisor with planning, assigning, overseeing, reviewing, and evaluating the work of line service staff on an assigned shift; may provide input into employee evaluations; may complete employee coaching, counseling, and administer discipline as required.
- Assists in developing and implementing goals, policies, procedures, and work recommendations and standards for the unit; provides input into the unit's budget along with equipment recommendations.
- Coordinates with vendors to schedule services.
- Inventories, orders, and maintains applicable stock of fuel, oxygen, lubricants and other servicing materials and supplies; assists in specifying and developing contracts for such items.
- Coordinates line service response to aircraft emergency situations and may operate fire support vehicle as applicable; notifies proper authorities and acts as liaison between the FAA and other affected agencies and individuals as needed.
- Maintains liaison with based aircraft; resolves customer complaints and disputes as required.
- Coordinates tie down and parking locations for special events; works with event organizers for various aircraft displays.
- Explains and enforces all airport and County policies and procedures to the visiting customers.
- Prepares a variety of written records, correspondence, reports, and procedures.
- Monitors developments and conducts studies related to the work of the unit; recommends improved policies and procedures and implements after adoption.
- Ensures the safety of the fueling and servicing equipment at the field; makes regular safety inspections and reports the need for maintenance or repair.
- Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.
- Uses standard office equipment in the course of the work.
- Drives a variety of motor vehicles to reach aircraft and perform related duties.
- Performs all fueling, service, tie down and customer service activities of a line service representative worker on a daily rotation basis.
- Performs any and all other duties as directed by Supervisors or Managers.
- Alternative Work Schedules
- More Money in Your Pocket
- 100% Employer Paid Defined Benefit Retirement
- No Social Security Deduction
- No State Income Taxes
- Two Employer Sponsored Health Plans Offered - Choice of PPO or EPO (hybrid of HMO) - eligible first of the month following 15 days of employment
- Medical - Employer pays 90% of premium
- Pharmacy Benefits (30, 90-day retail or mail order fills)
- 24/7 Telephone Advice Nurse - no employee cost
- Teledoc, Doctoroo, and Dispatch Health
- Retiree insurance – eligible after 5 years of service
- Dental
- Vision
- Life Insurance – Employer Paid
- AD&D – Employer Paid
- Long Term Disability – Employer Paid
- Generous Leave Accruals that include:
- 13 Paid Holidays plus a Floating Birthday Holiday, and an additional Floating Holiday
- Paid Vacation Leave
- Paid Sick Leave
- Holiday Leave
- Other leave options
- Catastrophic Leave
- Parental Leave – Up to 90 days
- Tool Allowance for certain eligible positions.
- Wide Variety of Voluntary Benefits that include
- Guardian – Accident, Cancer, Critical Illness, Hospital Indemnity, and Short-Term Disability Insurance.
- Trustmark – Permanent Life Insurance benefits and long-term care.
- Sunlife Financial – Basic and Voluntary Life Insurance, AD&D, and long-term disability insurance
- TASC – Flexible Spending Account – FSA & Dependent Day Care Debit Card Available
- Morgan Stanley – Deferred Compensation Plan
- Employee Assistance Program
- The Department of Aviation, a department of Clark County, is an affirmative action/equal opportunity employer
- Community Volunteer Opportunities
- Comprehensive training program
- Wellness program
The following questions 1-8 will be used to assist in determining if candidates meet the minimum qualifications.
Which describes your highest level of education completed? (Applicants with foreign or international education, including full degrees, partial degrees, or individual credits, must obtain a professional credential evaluation from an accredited evaluation agency. The evaluation must verify the U.S. educational equivalency and, if the applicant is offered a position, an original and verifiable copy must be submitted to the Clark County Department of Aviation at the candidate’s expense.)
- Some High School
- High School Diploma or GED
- Trade School or Technical Degree
- Some College (1-29 semester credits)
- Some College (30-59 semester credits)
- Some College (60-89 semester credits)
- Some College (90-120 semester credits)
- Associate's Degree
- Bachelor's Degree
- Master's Degree or higher
- None of the above
If you selected "Some High School" in the previous question, please list your highest-grade level completed. If this does not apply, type N/A.
03
Indicate your full-time professional aircraft ground servicing experience.
- No Experience
- Less than 3 years
- 3 to 4 years
- 4 to 5 years
- More than 5 years
Please list the employer(s) on your application where your experience was obtained in question 3. Type N/A if you have no related experience. See Template Below.
Employer Name:
Job Title:
Hours Worked Per Week:
Dates of Employment:
05
Indicate your full-time professional aircraft fueling experience.
- No Experience
- Less than 3 years
- 3 to 4 years
- 4 to 5 years
- More than 5 years
Please list the employer(s) on your application where your experience was obtained in question 5. Type N/A if you have no related experience. See Template Below.
Dates Of Employment:
07
You must remain current in an FAA approved Line Service training program and complete all CCDOA training as required.
- I acknowledge and understand that I must remain current in an FAA approved Line Service training program and complete all CCDOA training as required.
Do you currently hold a valid driver's license?
- Yes, I currently hold a valid Nevada driver's license.
- Yes, I currently hold a valid driver's license from another state.
- No, I do not currently hold a valid driver's license.
The following skills assessment is a self-assessment used to evaluate an applicant's training and experience.
I Understand That:
- Part-time experience must be prorated and credited as half of full-time experience (i.e., if you performed the task for two years in a part-time position, 20 hours per week, you can only credit yourself with one year of experience in that area)
- The education, knowledge, and experience levels indicated by my skills assessment responses must be supported and clearly documented in the "Education" and "Work Experience" sections of my application;
- Any falsification or misrepresentation of the information listed on the employment application or skills assessment may result in removal from the eligibility list or rescinding a job offer;
- Responses to assessment questions that are not supported and clearly documented in the "Education" and "Work Experience" sections on the application may result in question scores being adjusted to receive zero points;
- Assessment scores may be used to consider applicants for the selection process;
- I further understand that since exam scores will be automatically generated based on the applicant's response to each item in the assessment, score appeals will not be allowed for this recruitment.
- I have read and understand the above information regarding the completion of the following skills assessment questions. I further understand that this recruitment includes a skills assessment and that the answers I provide must be consistent with the "education" and "work history" sections details on my application and that scoring appeals will not be allowed for this recruitment.
Indicate your full-time professional experience with ground service equipment maintenance and inspections.
- No Experience
- Less than 2 years
- 2 to 3 years
- 3 to 4 years
- 4 to 5 years
- More than 5 years
Indicate your full-time professional experience ensuring compliance with safety procedures.
- No Experience
- Less than 2 years
- 2 to 3 years
- 3 to 4 years
- 4 to 5 years
- More than 5 years
Indicate your full-time professional experience fueling general aviation and corporate jet aircraft.
- No Experience
- Less than 2 years
- 2 to 3 years
- 3 to 4 years
- 4 to 5 years
- More than 5 years
Indicate your full-time professional experience in towing aircraft.
- No Experience
- Less than 2 years
- 2 to 3 years
- 3 to 4 years
- 4 to 5 years
- More than 5 years
Indicate your full-time professional experience in providing aircraft servicing, including oxygen, lavatory, potable water, and safety checks.
- No Experience
- Less than 2 years
- 2 to 3 years
- 3 to 4 years
- 4 to 5 years
- More than 5 years
Indicate your full-time professional experience with maintaining fuel and operating inventories and testing for quality assurance on fuel deliveries.
- No Experience
- Less than 2 years
- 2 to 3 years
- 3 to 4 years
- 4 to 5 years
- More than 5 years
Indicate your full-time professional experience with conflict resolution and resolving minor service irregularities.
- No Experience
- Less than 2 years
- 2 to 3 years
- 3 to 4 years
- 4 to 5 years
- More than 5 years
Indicate your full-time professional experience with providing elevated customer service in a fast-paced environment and dealing with the public both in-person and over the phone.
- No Experience
- Less than 2 years
- 2 to 3 years
- 3 to 4 years
- 4 to 5 years
- More than 5 years
Indicate your full-time professional experience in preparing written records and accurate/detailed reports.
- No Experience
- Less than 2 years
- 2 to 3 years
- 3 to 4 years
- 4 to 5 years
- More than 5 years
Please list the employer(s) on your application where your experience was obtained in questions 10-18. Type N/A if you have no related experience. See Template Below.
Dates Of Employment:
- Required Question