Retail Donations Coordinator

Position Title: Retail Donation Coordinator

FLSA Status: Full-time, Regular non-exempt

Immediate Supervisor: Community Engagement Manager

Employees Supervised: None

Position Summary: The Retail Donations Coordinator is responsible for assisting in developing, implementing, and maintaining a food sourcing strategy that will secure food for all programs at Harry Chapin Food Bank. This position will work closely with the Logistics and Transportation Team, Warehouse Team, Programs Department, and Inventory team towards a goal of equitable, nutritious food distribution throughout our five-county service area: Hendry, Glades, Collier, Charlotte, Lee counites. The Retail Donations Coordinator oversees all retail relationships with donations and coordinates the Enabled Agency Pickup Program, while also looking for opportunities to increase retail donations and strengthening existing donor and agency relationships.

Essential Duties and Responsibilities:

· Acts as the primary contact for retail donors.

· Identifies, cultivates, and coordinates community resources to include food donors and in-kind goods and services such as materials, supplies, and equipment.

· Conducts consistent in-person visits with current and potential food donors to recognize current giving, to maintain a positive relationship, and to perpetuate increased giving potential.

· Contact current and potential food donors through phone calls and virtual visits when needed.

· Tracks donor visits and communications

· Utilize Opportunity Report and Donor Dashboard to develop donor workplan; creates and maintains shared tracking system of current and potential donors.

· Become familiar with the blue receipts process and work collaboratively with the Retail Donations Coordinator to ensure reporting is up to date.

· Collaborate with the Development team on recognition program for donors.

· Provides ongoing coordination and oversight of the Enabled Retail Pickup Program; ensuring that participating agencies are adhering to all requirements of the agreement.

· Act as a liaison between Harry Chapin Food Bank, partner agencies and retail stores

· Continues to strengthen and maintain existing relationships with receivers, retail store managers, regional managers, and partner agencies while building new ones through regular communication and site visits.

· Develops, provides, and maintains retail store donor materials for educating donors on the food bank and the impact of their donation.

· Works with agencies and retail donors on any issues or concerns.

· Works with Partner Engagement Coordinators to determine which agencies are appropriate for participation based on proximity to retailer, agency capacity, and distribution schedules.

· Keeps Partner Engagement Coordinators in the loop on agency related changes and issues.

· Creates a process for managing participating Agency Partners in the program and retail donor stores. Track agency visits.

· Assists in developing, providing, and maintaining training materials for partner agencies as needed.

· Plans and facilitates training on the program guidelines including handling of donated products.

· Assists in training partner agencies with Meal Connect.

· Works collaboratively with Retail Donations Coordinator to ensure the participating partner agencies maintain and report required documentation.

· Works collaboratively with the Retail Connections Coordinator to ensure agency poundage reports are entered and documented daily.

· Ensure ongoing compliance with Feeding America requirements.

· Coordinates with Transportation Manager, Warehouse Manager, Programs Department, and Inventory Team to ensure coordination of equitable distributions.

· Attend various networking and professional meetings.

· Perform additional tasks assigned.

· Harry Chapin Food Bank is a “second responder” in the event of a community emergency or disaster. During an emergency or disaster, and only after an employee’s personal responsibilities are under control, are employees asked to report for work to be available to help in ways that may be different from their normal work responsibilities. In addition, employees may be temporarily transferred to other food banks (travel expenses paid) to assist them in recovering from the disaster.

Qualifications:

General:

Adhere to HCFB expectations and values:

· Be active by moving quickly, getting things done and holding self and others accountable for results.

· Be constructive by providing solutions, displaying optimism, being respectful and fair.

· Be truthful by providing facts to support opinions, speaking up and not exaggerating.

· Humanize Hunger by putting a human face on it.

· Communicating in a professional, honest, and open manner.

· Take time to have fun along the way.

· Believe in our mission and impact.

· Honesty, integrity, and commitment to fighting hunger in Southwest Florida

· Ability to relate effectively with other staff, volunteers, agency representatives and the public.

· Must have a clear understanding of and ability to articulate the mission of the HCFB.

· Ability to complete work in an accurate, effective, and timely manner.

· Ability to perform physical labor as necessary to assist in achieving HCFB Mission.

Specific to Position:

· High school diploma with a minimum of at least two years of sales experience.

· Strong Customer-service skills

· Self-starter and independent

· Strong data skills preferred.

· Excellent written and verbal communication skills.

· Strong public speaking skills

· Strong organizational skills and attention to detail

· Proficient knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook).

· Knowledge of good practices in food safety and product handling.

· Ability to lift, carry, and/or pull at least 15 lbs.

· Sensitivity to diversity and the ability to work with people of different nationalities, ethnic origins, and socioeconomic levels is essential.

· Operate a personal vehicle daily to community partner sites, meetings, and events.

· Bilingual ability in Spanish or Haitian Creole is highly desirable.

· Valid Florida driver’s license.

Working Conditions: This position is expected to travel outside of the office between 50-75% of the time during the work week throughout our five- county region: Lee, Collier Hendry, Glades, and Charlotte.

Job Type: Full-time

Pay: From $21.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• Public speaking: 3 years (Required)
• Data Skills: 3 years (Required)
• Sales: 2 years (Required)
• Good Practice in Food Safety: 2 years (Required)
• Customer service: 3 years (Required)

Language:

• Spanish or Creole (Preferred)

Location:

• Fort Myers, FL 33901 (Required)

Ability to Commute:

• Fort Myers, FL 33901 (Required)

Work Location: In person

Salary : $22