What are the responsibilities and job description for the Service Writer position at Harry Blackwell Chevrolet?
Job Summary
We are seeking a dynamic and customer-focused Service Advisor to join our automotive service team. In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repair services. Your enthusiasm and mechanical knowledge will help guide clients through service options, ensure accurate estimates, and facilitate a smooth, efficient repair process. If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for automotive care, this opportunity is perfect for you! Your proactive approach will drive customer satisfaction and contribute to the success of our dealership.
Duties
- Greet customers warmly and listen attentively to understand their vehicle concerns and service needs
- Conduct thorough vehicle inspections, including diagnostics for transmissions, suspension, brakes, oil changes, air brakes, shocks & struts, tire service, and other automotive repairs
- Prepare detailed estimates using estimating software and communicate repair recommendations clearly to clients
- Upsell additional services or repairs that enhance vehicle safety and performance while maintaining transparency
- Coordinate with technicians to prioritize repairs and ensure timely completion of services
- Manage customer interactions throughout the service process, providing updates and explaining repair procedures in an understandable manner
- Handle cash transactions accurately and maintain precise records of all service work performed
Qualifications
- Proven experience as a Service Advisor or in auto service management within a dealership or automotive repair shop
- Strong mechanical knowledge with hands-on experience as a service technician or mechanic is highly desirable
- Familiarity with estimating software and computer-aided vehicle damage estimating tools
- Knowledge of automotive diagnostics, collision repair processes, and general vehicle maintenance procedures
- Excellent customer service skills with the ability to communicate technical information effectively to clients
- Ability to upsell services confidently while maintaining integrity and transparency
- Valid driver’s license with a clean driving record; ability to drive company vehicles as needed
- Experience with auto estimating, service writing, and cash handling is preferred
Join our team and be part of an energetic environment where your automotive expertise makes a real difference! We value proactive individuals who are eager to deliver exceptional customer experiences while leveraging their mechanical skills. This role offers an exciting opportunity to grow your career in auto service management within a supportive dealership setting.
Pay: $15.00 - $19.00 per hour
Expected hours: 40.0 – 43.0 per week
Benefits:
- Flexible schedule
Work Location: In person
Salary : $15 - $19