Seasonal Business Gift Administrator

This Seasonal position is responsible for managing major business accounts and providing order management and customer care to the Corporate Sales Team. Main duties include customer service support, order management, preparation for electronic and manual order entry, account maintenance and sales support to the Corporate Sales Team.

Major responsibilities:

• Must have excellent verbal and written communication skills in order to interact professionally with customers and employees at all levels of the organization
• Must be able to accommodate changing work schedules, which will include weekends and late hours during the Holiday.
• A proven ability to use discretion in working with confidential information is essential.
• Must be self motivated detail oriented with the ability to organize multiple tasks and produce results with exact deadlines in an environment with frequent interruptions
• Extensive knowledge in order entry and customer service within CCS
• Strong customer service skills
• Inbound calls (i.e. external customers, internal callers, transfers, questions, etc.)
• Process a variety of orders
• Customer service requests
• Emails
• Emailed Holds Report and Holds Worker Console
• Viewer System Console
• Support Management Dashboard in Salesforce
• Customer Contact Tool
• Household Report
• Assigned Submission Requests (Merge Requests, etc.)
• $2500 Report
• Customer Rules Report
• Pre/Gift List Maintenance
• Proficiency in MS Office.
• Proficiency in MS Excel.
• Must be a team player.

Education and Experience:

• High school diploma or equivalent.
• A flexible, positive “can do” attitude and a love for the service arena are required. Excellent verbal and written communication skills are required in order to interact professionally with business customers and co-workers.
• Strong organizational skills are required to meet changing business requirements and to effectively perform multiple tasks in a fast-paced environment.
• A demonstrated ability to work and contribute effectively in a team-oriented atmosphere is essential.
• Prior Corporate Sales, HD Call Center and/or Customer Service experience preferred.
• Must be able to handle a high volume of calls and have great telephone skills.
• Must be able to work 40 hours per week with the probability of overtime during the peak holiday season and be flexible to work evenings and weekends.
• Knowledge of Outlook, Word and Excel is required.

Minimum System Requirements:

Network (internet):

• Download speed 5mbs
• Upload speed 3mbs (preferably a wired connection NOT wireless)
• Satellite Dish NOT acceptable

Preferred Hardware and Internet Service Speeds Specification Network (internet):

• Download speed Over 100mbs, Upload speed 10 mbs (with a wired connection NOT wireless)

Hardware (PC):

• Windows 10 operating system
• 8-32 Gigabytes of RAM
• 50GB available space on your Hard Drive
• Apple or Windows PC Laptop or Desktop computer
• NO Chromebook, iPad, tablet PCs, smart watches, smart phones etc.)
• Current IOS or Windows 10 OS
• 8th-10th Gen Intel or AMD Ryzen CPU (if you bought your pc/laptop in the last 2 years the CPU is most likely comparable to these suggestions)
• Required: USB headset with mic (cordless NOT recommended)
• Required: 1024 x 768 resolution minimum on home monitors or screens, 2 screens
• Required: Mouse/touchpad and keyboard
• Required: Cellphone or landline (for DUO)

INDWAH