Emergency Services Clinician

Major Essential Functions:

• Provides crisis intervention to individuals experiencing emotional distress either by phone or face-to-face.
• Effectively prioritizes crisis situations and triages as necessary.
• Effectively deals with adults and juveniles in crisis who are MH, SA, ID, or dually diagnosed.
• Effectively deals with suicidal clients.
• Provides clinical contact for individuals requesting CSB services, either by phone or face-to-face.
• Accurately assesses individuals to determine appropriate service area to receive referral.
• Follows current scheduling format for each program area.
• Provides immediate crisis intervention if appropriate prior to scheduling.
• Provides prompt responses for requests for services, information, referral, and Involvement in all areas of the civil commitment process.
• Provides accurate consultation regarding the petitioning process, ECOs, and TDOs.
• Functions as the “qualified evaluator” in assessing juveniles and adults to determine dangerousness.
• Provides thorough preadmission (PAS) screenings for both voluntary and involuntary hospitalizations.
• Maintains up-to-date knowledge of the Statutes of Virginia.
• Actively explores and utilizes the least restrictive alternative for individuals.
• Fulfills agency requirement for documentation.

• Follows agency procedures for accurate record keeping.
• Follows agency procedures for accurate emergency services record keeping. Participates in training and supervision as required by the Senior Manager of Emergency Services.

• Attends in-service training and supervision pertinent to Emergency Services.
• Attends regular meetings with Senior Manager of Emergency Services; provided either in-person, via telephone or virtually.
• Assumes responsibility for scheduling alternative meeting time if regular meeting is missed for any reason.
• Ability to function as a team member.

• Works effectively with team members to provide adequate coverage of department responsibilities during scheduled shift.
• Works effectively with other ES staff (daytime and/or after hours) to provide accurate information.
• Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service.
• Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect.
• Completes other duties as assigned, consistent with established CSB policies and procedures.
• Implements projects consistent with established CSB policies and procedures.

Required Knowledge, Skills and Abilities:

Good diagnostic, evaluative, and emergency intervention skills. Good interpersonal skills including the ability to work effectively with service providers from other agencies as well as with people who are experiencing a high level of stress. Knowledge of and adherence to basic ethics appropriate for a helping relationship. Demonstrated good judgment and flexibility in highly stressful and unstructured situations. The ability to work as a member of a team is essential. Basic computer literacy and word processing skills preferred.

Minimum Education and Experience:

Graduation from an accredited college or university with a Bachelor or Master’s Degree in Human Services preferred, or a related specialty, plus two years of experience in a mental health, intellectual disability, or substance abuse setting. Will consider any equivalent combination of education and experience that provides the required knowledge, skills and abilities. Licensed or license eligible preferred. Will consider QMHP with appropriate and related experience.

Other Information:

Equipment: Telephone, copy machine, vehicle,

Work Environment: General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels.

Work Location: 1241 N. Main St, Harrisonburg; facilities, and/or community settings.

Work Hazards: Standard hazards associated with rehabilitation programs.

Work Schedule: Several shift schedules available. Shifts will vary. Regular attendance is expected. Schedule is subject to the needs of the program.

HIPAA Access Level 2: Full read/write access to protected health information (PHI), limited to the minimum necessary, for all clients directly served or assigned, as well as all clients indirectly served through case consultation, clinical supervision, program management, or coverage requirements. Staff at Level 2 are allowed to seek out client PHI as necessary to perform their assigned duties but are expected to exercise due precautions to limit exposure to any PHI which is outside the scope of their need to know. Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

Other Requirements:

Valid Driver’s License with an acceptable driving record.

Employment is contingent upon passing a background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States

HRCSB is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact recruitment@hrcsb.org.