Employee Benefits Account Manager

Benefits Account ManagerHarrison Gray Search has partnered with an award-winning, privately held insurance and financial services firm to find an experienced Benefits Account Manager. Our client is a premier, all-lines broker that has been recognized as a "Best Place to Work" and holds a gold standard for excellence in customer service.Role OverviewThe Benefits Account Manager is a client-facing professional responsible for managing the daily operations and serving as the primary point of contact for an assigned book of business. This role involves high-level collaboration with Account Executives throughout the pre-renewal, renewal, and post-renewal phases to ensure a seamless client experience.Key ResponsibilitiesAccount Management: Act as the main day-to-day contact for clients, managing operations and leading service calls.Marketing & Analysis: Manage renewal and new business carrier marketing and analysis using established workflows.Implementation & Audits: Spearhead carrier and vendor implementation and facilitate post-renewal audits.Communication: Create benefits communication materials and presentations for clients.Issue Resolution: Handle escalated billing, eligibility, and claim requests, and resolve any carrier or vendor errors.Leadership: Educate, train, and mentor team members while delegating tasks as appropriate.Documentation: Maintain accurate records of all activities in the agency management system.QualificationsLicensing: Must hold an active Life & Health Insurance license. Professional Experience: At least 5 years of experience in employee benefits service.Market Expertise: A minimum of 2–3 years of experience managing a book of business in the 50 lives market.Technical Skills: Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and experience with agency management systems.Preferred Knowledge: Experience with level-funded and self-funded plans is preferred.Location: Local residency (MD, DC, VA) is preferred to attend open enrollment meetings as needed.Compensation & CultureWork Environment: This is a hybrid role within a supportive and professional organization.Pay: Salary is commensurate with qualifications and experience.Incentives: Bonus opportunities are available based on retention, new business, and client satisfaction goals.Benefits: A comprehensive package is offered, including health, dental, life insurance, 401K, and disability coverage.

Salary : $75,000 - $85,000