Mobile Service Technician

Position Overview

The Mobile Service Technician is responsible for performing routine maintenance, light repairs, recalls, and customer service-related vehicle repairs at customer locations or other off-site service locations. This role serves as a mobile extension of the dealership’s service department by delivering convenient, high-quality service directly to customers while maintaining dealership standards for safety, professionalism, and repair quality.
 

What You’ll Do
Mobile Vehicle Service & Repairs

• Perform routine maintenance and light repair services at customer locations, including oil changes, tire rotations, battery replacement, recalls, inspections, and minor repairs
• Diagnose and troubleshoot basic vehicle concerns within the scope of mobile service capabilities
• Complete repairs accurately, safely, and in accordance with manufacturer and dealership standards
• Ensure all work is properly documented and repair orders are completed accurately and timely

Customer Experience & Communication

• Provide professional, courteous service while interacting directly with customers
• Explain repairs, maintenance recommendations, and service findings clearly and professionally
• Communicate service updates, delays, or additional repair needs to customers and dealership service staff
• Represent the dealership positively while working in the field

Vehicle & Equipment Management

• Maintain cleanliness, organization, and inventory of the mobile service vehicle
• Ensure service tools, equipment, and parts are stocked and maintained appropriately
• Perform pre-trip and post-trip inspections of the mobile service vehicle
• Follow all safety procedures related to tools, equipment, vehicle operation, and off-site work environments

Operational Support

• Coordinate daily service schedules and routes efficiently
• Communicate with service advisors, parts staff, and management regarding repair needs and scheduling
• Maintain accurate records of services performed, parts used, and customer interactions
• Support dealership service initiatives and perform additional duties as assigned

What You Bring

• Previous automotive technician experience required
• Valid driver’s license with acceptable driving record required
• Strong diagnostic and mechanical repair skills
• Ability to work independently and manage time effectively
• Excellent customer service and communication skills
• Basic computer and tablet proficiency for repair documentation and communication
• Ability to lift, carry, and work in a physically active environment

Work Environment

This role includes a combination of mobile, outdoor, and customer-site work environments, including:

• Frequent driving and travel to customer locations
• Exposure to varying weather conditions and outdoor environments
• Regular standing, bending, kneeling, lifting, and physical repair work
• Use of tools, equipment, and dealership service technology in field-based setting

The Mobile Service Technician helps expand the dealership’s service capabilities by delivering convenient, reliable maintenance and repair services directly to customers. This position plays a key role in enhancing customer satisfaction, increasing service accessibility, and supporting dealership growth.

Harrison Ford of Mankato is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status. An offer of employment is conditional upon passing a background check and drug screening.

Salary : $45,000 - $70,000