What are the responsibilities and job description for the Registration Assistant I position at Harrisburg University?
Registration Assistant I
General Role Description: This full-time position provides direct administrative assistance for the Records and Registration Office, coordinating day-to-day front-end office operations and maintaining student records.
Key Role Accountabilities
- Serves as a contact for the Records and Registration Office, managing phone inquiries, assisting walk-ins, and supporting student registration processes.
- Processes student demographic data updates and ensures accuracy and compliance with policies relating to data collection.
- Manages student files (new, active, inactive), by supporting document storage and record retention processes.
- Supports the Records and Registration Support Portal ticketing system by assisting with student, staff, and faculty inquirires, as well as form submissions as needed.
- Manages data integrity by conducting checks and asissting with database cleanup.
- Collects and downloads syllabi for the repository.
- Assists with scheduling, including 25-Live room scheduling and planning/course creation processes.
Requirements of All Staff
- Applies best efforts and full capability each day to the work assigned by their manager.
- Advises the manager when:
- An assignment is not understood.
- An assignment conflicts with knowledge of the circumstances, current skills, or available time/resources.
- Obstacles to completing the assignment exist or are likely to occur.
- Opportunities to better complete or improve the assignment exist or may occur.
- Understands and demonstrates our cultural expectations.
Minimum Role Requirements
- Associate's degree or equivalent experience in higher education.
- At least 2 years of experience in administrative support or a related role; experience with database systems and data management tools is a plus.
- Strong attention to detail and high accuracy.
- Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and database management software.
- Strong analytical and problem-solving skills and the ability to manage multiple projects concurrently with frequent interruptions.
- Good communication skills, both written and verbal, with the ability to develop effective working relationships within a fast-paced, multicultural environment.
- Strong work ethic, high energy, flexibility, initiative, and creativity.
- Available to work occasionally on Saturdays throughout the year.
Salary : $40,000 - $45,000