What are the responsibilities and job description for the Manager, Retail Merchandise position at Harrisburg Senators?
Organization: Harrisburg Senators
Reports To: Assistant General Manager
Status: Part-Time, Hourly
Location: Harrisburg, Pennsylvania
Reports To: Assistant General Manager
Status: Part-Time, Hourly
Location: Harrisburg, Pennsylvania
About the Harrisburg Senators:
The Harrisburg Senators are the Double-A affiliate of the Washington Nationals and provide family-friendly entertainment and professional baseball at FNB Field on City Island. The Senators are a proud member club of Diamond Baseball Holdings (DBH), an organization committed to supporting and enhancing Minor League Baseball through innovation, best practices, and long-term investment.
Position Overview:
The Retail Store Manager is responsible for overseeing the day-to-day operation of the team store and merchandise sales during games, events, and select non-game day hours. This role will focus on store execution, staff supervision, customer service, merchandising presentation, inventory organization, and cash handling procedures. All merchandise buying, vendor relationships, and product selection will be managed by the Regional Merchandise Director. This position will partner closely with that role to ensure store readiness, product organization, and strong in-venue execution. This is an excellent opportunity for someone who enjoys retail leadership, sports, and creating a positive fan shopping experience in a fast-paced environment.
Essential Duties & Responsibilities:
- Store Operations
- Oversee daily operations of the team store during games, events, and assigned business hours
- Open and close retail locations in accordance with established procedures
- Ensure store cleanliness, organization, and visual presentation standards are maintained
- Execute product displays, promotions, and merchandising plans provided by leadership
- Monitor inventory levels and communicate restocking needs promptly
- Staff Leadership
- Assist with hiring, training, scheduling, and supervising part-time retail associates
- Lead staff during games and peak traffic periods
- Foster a positive, energetic, and customer-focused team environment
- Coach employees on sales techniques, guest service, and operational expectations
- Sales & Guest Experience
- Deliver excellent customer service and resolve guest concerns professionally
- Support sales goals through strong execution, upselling, and engaging fan interactions
- Ensure accurate cash handling, POS transactions, and end-of-shift reconciliations
- Monitor and respond to email inquiries for Team Store
- Inventory & Coordination
- Receive, organize, and stock incoming merchandise shipments
- Conduct periodic inventory counts and maintain organized stockroom areas
- Communicate with the Regional Merchandise Director regarding top sellers, low stock, and operational needs
- Pick, pack, and ship eCommerce orders
Qualifications:
- Prior retail supervisory or management experience preferred
- Strong customer service and communication skills
- Ability to lead part-time staff in a fast-paced environment
- Organized, dependable, and detail-oriented
- Comfortable handling cash, POS systems, and daily reconciliations
- Ability to lift up to 30 pounds and stand for extended periods
- Availability to work nights, weekends, holidays, and game days during baseball season
- Preferred Background
- Sports, entertainment, or venue retail experience
- Experience managing hourly employees
- Passion for baseball and fan engagement
Compensation:
Hourly rate commensurate with experience.
Why Join Us?
This role offers the opportunity to be part of a historic Minor League Baseball franchise while helping create memorable fan experiences through retail and merchandise operations. If you enjoy leadership, sports, and working in an energetic ballpark environment, we’d love to hear from you.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.