Network Control Technician C

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Network Control Technician C

Job Code: 31996

Job Location:Melbourne, FL

Job Description:

Network Control Technician C for the Operations Maintenance Coordinator

Provide change management coordination and scheduling support for large private communications network.

Serves as the focal point for all planned maintenance activities.

Conducts risk assessment and analyzes customer service impacts for corrective maintenance activities and for implementation related moves, adds and changes to critical circuits and network elements.

Position requires strong attention to detail and adherence to policies and procedures.

Interacts directly with internal and external customers to schedule planned maintenance events.

Utilize complex tools and reports to accurately assess service impacts for planned maintenance events.

Qualifications:

High school degree plus 4 years related experience required; prefer two-year degree in computer-related field or equivalent.

Experience with Network Management Systems and tools.

Experience with SQL database and MS Excel.

Preferred Additional Skills:

• Previous call center experience.
• Prior experience required in maintaining high service levels in a demanding custome rsupport services environment.
• Project management experience.
• Ability to work flexible shifts or schedules.

L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

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