What are the responsibilities and job description for the Customer Service Manager assistant position at Harris Teeter?
Responsibilities:
- Assist to Manage a team of customer service representatives and ensure excellent customer service is provided
- Develop and implement customer service policies and procedures
- Handle escalated customer inquiries and complaints
- Monitor customer interactions to ensure quality and adherence to company standards
- Train and coach customer service representatives on best practices and techniques
- Conduct performance evaluations and provide feedback to team members
- Collaborate with other departments to resolve customer issues and improve overall customer experience
- Analyze customer feedback and data to identify areas for improvement
Skills:
- Strong organizational skills to effectively manage a team and prioritize tasks
- Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and team members
- Proficiency in math for handling financial transactions and analyzing sales data
- Knowledge of phone etiquette and the ability to handle phone calls in a professional manner
- Administrative skills for managing paperwork, documentation, and record keeping
- Ability to stock inventory and maintain supply levels as needed
- Time management skills to meet deadlines and handle multiple tasks simultaneously
This position requires a candidate who is detail-oriented, customer-focused, and has the ability to lead a team effectively. If you have a passion for providing exceptional customer service and possess the necessary skills, we would love to hear from you. Apply now to join our team as a Customer Service Manager.
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Parental leave
- Retirement plan
- Tuition reimbursement
- Vision insurance
Experience:
- Leadership: 1 year (Required)
- Customer Service management: 1 year (Required)
Ability to Relocate:
- Dunkirk, MD 20754: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $23