What are the responsibilities and job description for the Learning Technical Trainer II position at harris-jones-staffing-recruiting-llc?
HJ Staffing is seeking a dynamic and experienced Learning Technical Trainer II to lead the design and delivery of critical software training for a large-scale health system. This role is essential to ensuring that hospital and health plan staff are fully proficient in new enterprise systems. We are looking for a high-energy facilitator who thrives on "face-to-face" interaction and has a proven track record of managing large-scale software education programs.
What You Will Do
- Strategic Training Delivery: Facilitate extensive in-person and virtual software training sessions for a diverse audience of healthcare professionals.
- Instructional Design: Evaluate and refine learning designs to ensure educational programs are effective, engaging, and meet the specific needs of the health system.
- Deployment Support: Travel to Santa Fe, NM from late February through mid-April 2026 to support onsite training and implementation efforts.
- Customer Excellence: Act as a front-line resource for staff, acknowledging needs timely and resolving software-related inquiries with a courteous and professional demeanor.
- Program Participation: Engage in departmental initiatives that promote and deliver exceptional internal customer service.
What You Will Bring
- Education: Bachelor’s Degree (Required). Proof of education must be submitted with your application.
- Experience: 5 years of direct experience in developing, designing, and delivering professional training and education programs.
- Facilitation Mastery: Extensive experience in both in-person and virtual software training.
- Technical Niche: Experience delivering training for Enterprise Resource Planning (ERP) systems is highly desirable.
- LMS/LCMS Proficiency: Experience with Learning Content Management Systems is a significant plus.
You Will Be Successful If:
- You demonstrate excellent communication and human relationship skills, making complex technical concepts easy to understand.
- You are great in customer service, providing polite, friendly, and efficient service even in high-pressure environments.
- You are adaptable and mobile, ready to hit the ground running for a multi-week deployment in New Mexico.
- You have a "can-do" attitude and thrive in competitive, fast-paced health system environments.
Important Details
- Location: This position is based 100% onsite in Irving, TX.
- Mandatory Travel: You must be willing and able to travel to Santa Fe, NM from 2/23/26 to 4/10/26.
- Client Environment: You will be supporting a comprehensive health system including both hospitals and health plan operations.
Salary : $5 - $2,026