What are the responsibilities and job description for the Customer Relations position at Harris Heating, Plumbing, Air & Electric?
Harris Plumbing, Heating, Air, & Electrical is a growing, full-service residential plumbing company located in South Jersey Locally-owned and operated, our team provides homeowners in the Tri-State with 5-star residential home services, all delivered through a proven, customer-focused service system.
Harris is currently in search of an experienced Customer Relations Specialist!
Pay Rate: $22/hr to $25/hr
THE RESPONSIBILITIES:
- Assisting customers with their inquiries, concerns, and complaints
- Building positive relationships with customers by providing excellent service
- Troubleshooting problems and offering solutions to customers
- Resolving customer issues in a timely manner
- Following up with customers to ensure their satisfaction
- Maintaining accurate records of customer interactions and transactions
- Collaborating with other departments to resolve complex issues
- Contributing to the development of customer service policies and procedures
- Staying up-to-date on company products, services, and policies
- Continuously improving customer service skills and knowledge.
THE QUALIFICATIONS:
- Strong verbal and written communication skills
- Proficient typist and easily adapt to new software applications
- Great attention to detail and accuracy
- Self-motivated individual who enjoys winning as a team
- Optimistic, enthusiastic, and people-centric focus
- Great problem-solving skills and ability to collaborate
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
Work setting:
- In-person
Experience:
- Customer Service: 2 years (Preferred)
Work Location: In person
Salary : $22 - $25