Senior Operations Manager - ACS

About Us
Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

At Harris Health, we prioritize the well-being of our most valuable asset--our people--ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.

JOB SUMMARY: Accountable for directing the operations and staff of multiple Ambulatory Care Centers within Harris Health System. The incumbent is responsible for all clinic operations oversight and ensuring the coordination among all clinical and non-clinical staff within the center. Accountable for budget planning, development and implementation for assigned Ambulatory Care Centers. This position provides oversight of at least 3 or more of the operational scope criteria defined below:

All center staff FTE: 50

All Provider FTE: 30

Visits: 50,000

Procedures: 15,000

Specialty Service Lines: 5 or more service lines; or 3 or more site locations

Minimum Qualifications

• Education/Specialized Training/Licensure:BA/BS Degree required; MBA/MHA preferred
• Work Experience:Four (4) years administrative experience in a health care setting
• Management Experience:Four (4) or more years of practice or provider management experience in a three or more physician/provider practice, and/or multidisciplinary clinical environment (supervisory experience) or operational management experience of a service line. If Masters degree is held, two (2) years of management experience as defined above is acceptable.
• Equipment Operated:Personal computer
  
  

Special Requirements

• Communication Skills:
  
  

Above Average Verbal (Heavy Public Contact)

Exceptional Verbal (e.g., Public Speaking)

Writing /Composing (Correspondence/ Reports)

• Other Skills:
  
  

Analytical, P.C., Research, Statistical

• Work Schedule: Holidays, Flexible, Travel, On-Call
• Knowledge/Skills/Abilities:Skill in analyzing situations accurately and taking effective action.
  
  

Skill in establishing and maintaining effective working relationships with employees, policy-making bodies, third-party payers, patients and the public.

Skill in organizing work, delegating and achieving goals and objectives.

Skill in exercising judgment and discretion in developing, applying, interpreting and coordinating departmental policies and procedures.