What are the responsibilities and job description for the EMS Dispatcher position at Harris Health?
About Us
Harris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); The University of Texas MD Anderson Cancer Center; and the Tilman J. Fertitta Family College of Medicine at the University of Houston.
Job Summary
The EMS Dispatcher primarily coordinates distribution of EMS and other medical vehicles for patient transport requests to and from Harris Health System facilities. They utilize cutting edge technology to dispatch appropriate EMS resources that meets patient's needs and provide safe and timely transports. EMS Dispatcher works closely with Transfer Center, clinical care teams, and system leadership to ensure efficient processes, and effective resource management while maintaining complete compliance with Harris Health System procedures, policies and practices.
Minimum Qualifications
School Education:
Diploma/GED
Degree
Associates (Preferred)
Licenses & Certifications
Emergency Medical Tech - Basic: in the State of Texas (Preferred)
Emergency Medical Dispatch (IAMTCS) International Association of Medical Transport Communication Specialist or equivalent related required within one (1) year of employment.
Texas Driver's license
Basic Life Support
Work Experience
Two (2) Year Work Experience: in a call center, dispatch center, or customer care center. (Preferred)
Communication Skills
Above average Verbal Communication
Exceptional Verbal (Public Speaking)
Writing/Correspondence
Writing/Report
Language Skills
Bilingual Skills preferred; Spanish, Vietnamese
Proficiencies
Typing: Between 40 & 49 Words per minute
PC: Electronic Medical Record, Contact Center, Conference Software
MS Word
MS PowerPoint
MS Excel
MS Outlook
Job Attributes
Knowledge/Skills/Abilities
Medical Terminology
Statistical (Preferred)
Research (Preferred)
Mathematics
Dictation/Transcription
Analytical: Decision making skills, Multitasking
Work Schedule
Flexible
Weekends
Holidays
Overtime
Equipment Operated
Dispatch Radio Base Station, Telephone, CAD Dispatch System, Fax machine