WIC Clinic Clerk - Cypress Station

Position Description

If you’re looking to be a part of a collaborative environment where your skills can make an impact, explore our current opportunities in creating a better future for public health.

About Harris County Public Health:

Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.

This is a grant-funded position.

Position Overview:

The WIC Clinic Clerk performs a variety of clerical duties in support of the WIC Program. The Clinic Clerk provides high-level customer service to program participants and applicants, screens and calculates applicant eligibility, processes program documentation, issues benefits to clients, and participates in community outreach. The Clinic Clerk ensures client satisfaction and meets performance metrics in accordance with State requirements.

Duties & Responsibilities:

• Assist clients complete all necessary forms and documentation. Completes data entry and evaluates eligibility documents for residency, identification, income, and immunizations. Explains WIC Program procedures, use of Texas WIC card and WIC Food Benefits to clients.
• Responsible for answering the phones, checking patients in, schedule appointments, and helping around the clinic.
• Completes blood iron level check and anthropometric measurement, plotting on appropriate growth charts. Maintains quality assurance standards for calibration of equipment and infection control precautions.
• Conducts community outreach, provides referrals for clients needing services not provided by WIC. Makes appropriate referrals to WIC Lactation Consultant.
• Conducts Nutrition and Breastfeeding education classes.
• Other duties as assigned.
  
  
  

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net .

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

Education:

• High school diploma or equivalent
  
  
  

Experience:

• Clerical work or training experience
• Experience in data entry and computers
  
  
  

Licenses:

• Valid Texas Driver's License
  
  
  

Knowledge, Skills and Abilities:

• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
• Ability to demonstrate good judgment when needed to resolve any client concerns
• Ability to maintain confidentiality when dealing with sensitive information
• Ability to communicate information and accurately exchange information
• Ability to enter accurate information into the computer system
  
  
  

Core Competencies:

Organizational Leadership

• Understands the organizational mission
• Understands ethics and public good; is concerned with public trust
• Demonstrates respect for the opinions and beliefs of others
  
  
  

Collaboration

• Contributes to an inclusive workplace where equity, diversity, inclusion, and individual differences are valued and leveraged to achieve the vision and mission
• Demonstrates a sense of responsibility for the success of the group
• Collaborates with others to improve quality and address needs
  
  
  

Innovation

• Ability to adapt to change
  
  
  

Interpersonal Abilities/Personal Characteristics

• Treats others with courtesy, sensitivity, and respect
• Behaves in an honest, fair, and ethical manner
• Assesses and recognizes own strengths and weaknesses
• Uses sound judgment
• Self-motivated
• Organizes and maintains work environment to allow for maximum productivity
  
  
  

Communication

• Communicates clearly and effectively, both orally and in writing
  
  
  

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications .

Preferences

Education:

• Associate degree
  
  
  

Experience:

• At least one (1) year of clerical work or training experience
• At least one (1) year of experience in data entry and computers
  
  
  

Language:

• Bilingual in English and Spanish
  
  
  

General Information

Work Environment:

• This job operates in a professional clinic environment that is highly oriented on teamwork and excellent customer service. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
  
  
  

Physical Demands:

• Position requires a high level of movement throughout the facility. Some duties require handling of average-weight objects up to 10 pounds or some standing or walking. Working conditions involve possible exposure to infectious diseases, blood borne pathogens and bodily fluids.
  
  
  

Work Location:

• Harris County Public Health. WIC Cypress Station: 221 FM-1960, Houston, TX 77090
  
  
  

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.