What are the responsibilities and job description for the Service Manager position at Harris County?
About Harris County and Universal Services:
Harris County Universal Services (Universal Services) is transforming the way the County does business and seeking a Service Manager to join our team.
Universal Services is the enterprise IT solutions center for the departments and offices of Harris County, providing Information Technology, Public Safety and Justice Technologies, 311 Constituent Engagement Services, Fleet Services, and Records and Information Governance Services.
Harris County is the third largest and most diverse county in the nation, with a population of more than 4.7 million. Harris County Commissioners Court, the County’s governing body, directs a budget of more than $4 billion providing essential services including flood control, infrastructure, healthcare, housing, and justice administration.
This is a great time to join Universal Services as we enhance critical services to Harris County residents and internal customers.
Position Overview:
The Service Manager is responsible for overseeing the daily operations of the multiple Vehicle Maintenance Centers, ensuring optimal vehicle maintenance, repairs and customer satisfaction. This role involves managing both the technical and administrative aspects of automotive services, ensuring efficient operations, and maintaining high standards of quality and performance.
Job Responsibilities:
Manage daily workflow and operations to ensure efficient performance and quality control. Oversee scheduling, manage timesheets, and approve vacation requests to assure proper staffing and productivity.
Monitor automotive repair/maintenance to prevent operational delays and assure proper repair-order flow to maximize productivity.
Maintain a clean, operational, and organized shop environment.
Work with senior management to set departmental objectives and ensure alignment with overall organizational goals.
Remain current on new products and changes to existing products.
Review and evaluate subordinate's performance.
Conduct counseling sessions and disciplinary actions as needed.
Ensure all staff are adequately trained and equipped to meet service standards.
May handle customer inquiries and issues, ensuring high levels of customer satisfaction and service quality.
Adhere to Harris County Fleet policy, procedures, and standards on vehicle care and operation.
Works with Parts Manager to maintain inventory to ensure availability of necessary parts and tools for service tasks.
Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
Education:
High school diploma or GED equivalent from an accredited educational institution.
Experience:
3 years’ experience managing automotive repair shop or related field.
5 years of Automotive Repair experience or related field.
Licensure:
Must maintain a valid Texas Driver's License at all times.
Knowledge, Skills, & Abilities:
Strong leadership and interpersonal skills to effectively manage and motivate a diverse team.
Excellent organizational abilities to manage multiple priorities in a high-demand environment.
Knowledge of automotive systems, diagnostics, and repair techniques.
Ability to communicate effectively with all levels of staff and customers.
Commitment to upholding high standards of service and operational efficiency.
Must have the ability to work independently on assigned tasks as well as to accept direction on given assignments
NOTE: Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
Certifications:
ASE certifications
Location:
2505 Texas St Houston, TX 77003
Position Type:
Onsite 5 days/week
Work Environment and Physical Demands:
May be exposed to dust, dirt, fumes, etc.
May be asked to work outdoors in elements such as hot, cold, and rain.
May be asked to work at different shop locations based on Fleet Workload
Ability to lift up to 50 pounds.
Subject to kneeling, crouching, walking, sitting, and reaching are needed to perform the essential functions.
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.