What are the responsibilities and job description for the Customer Service Representative - Alarm Detail position at Harris County Sheriff's Office?
Position Overview
Under the direct supervision of the Alarm Detail Sergeant, the incumbent will perform general clerical duties as assigned. The candidate will also be involved in the management of alarm accounts to ensure compliance with the Harris County Alarm Regulations.
Minimum Requirements
Important Notice
Harris County Sheriff's Office employees are exposed to confidential and law enforcement-sensitive information. A thorough background investigation is required to properly evaluate the suitability of applicants for employment. It is essential that you provide accurate information in all aspects of the process. The process will end for applicants who fail to provide truthful information.
Work Environment/Physical Demands
Equal Opportunity Statement
Harris County is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, pregnancy, disability, genetic information, or any other protected class in accordance with applicable federal and state laws.
Benefits
Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as a defined benefit retirement plan.
The following list of benefits is offered only to employees in regular (full-time) positions:
For Plan Details, Visit The Harris County Benefits Website
https://hrrm.harriscountytx.gov/Pages/Medical.aspx
01
Which of the following best describes your highest level of education as it relates to this position?
Which of the following best describes your paid work experience in an office environment performing clerical duties? To be considered experience must be clearly documented on the "Employment History" section of your application. Please do not state, "See Resume."
Please describe your verifiable experience in an office environment performing clerical duties. You can reference your employment history, but please refrain from using "See Resume," as we do not typically use resumes for qualifications. If you do not have this experience, please type "none" in the space provided. Please include your role(s), type of organization, and scope of duties and responsibilities. You can make reference to your employment history, but please do not use "See Resume," as we do not use resumes for qualifications. If you do not have this experience, please type "none" in the space provided.
04
Do any of the following pertain to you as it relates to this position? Click all that apply.
Employees of the Harris County Sheriff's Office (HCSO) are exposed to confidential and law enforcement sensitive information. A thorough background investigation is required to properly evaluate the suitability of applicants for employment. For this reason, it is essential that you provide accurate information in all aspects of the process. The process will end for applicants who fail to provide truthful information. The following questions address information required to start the pre-qualifying requirements of the recruitment process. All information obtained herein will be used for purposes of initiating a background investigation only. Additional questionnaires will be required at later stages of the application process. We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, sex, age, national origin or disability.
Please provide your full name (Last Name, First Name, Middle Name (no initials)
07
Please provide your date of birth.
08
Please Provide your Social Security Number (SSN)
09
Which of the following citizenship status apply to you?
Please provide your place of birth (city, county, state and country)
11
Do you have a valid driver's license or State issued I.D.? NOTE: A Texas issued driver's license is required prior to start date.
Please provide your current driver's license number, state and expiration date. If you do not have a driver's license please enter N/A.
13
Have you ever been employed with a law enforcement agency or correctional facility in any position?
If yes, please list of ALL Law Enforcement and/or Correctional facilities where you have worked (provide the name of the facility, address and years employed). Type "N/A" if not applicable
15
If you have worked at a law enforcement agency or correctional facility, have you ever been terminated, resigned in lieu of termination, or resigned while under investigation?
If yes, please explain (provide details): Type "N/A" if not applicable
17
Have you ever had any of the following Texas Commission on Law Enforcement (TCOLE) certifications?
Please enter your TCOLE PID Number below. Type "N/A" if not applicable.
19
Have you ever.... Please select all that apply.
Please explain your answer below. Include the type of offense, date charged and date of discharge.
21
The Harris County Sheriff's Office has a strict policy on drug usage. If selected you will be required to take a pre-employment drug screening. All HCSO employees are also subject to random drug testing during the course of their employment. Please answer the following drug use related questions truthfully, the admittance of past drug use will not necessarily prevent you from future employment with the HCSO.
Have you ever sold/distributed illegal substances? (e.g. marijuana, prescription drugs, crack, meth, etc.)
If you answered yes, please provide the date(s) you sold/distributed an illegal substance and explain what kind of illegal substance you sold/distributed. If you answered "never", please type N/A.
24
Have you ever used any form of marijuana?
If yes, please explain and provide the date (day, month and year) of the last time you used marijuana. Type "N/A" if not applicable.
26
How many times have you used a prescription drug not prescribed to you?
When was the last possible date that you used a prescription drug not prescribed to you? Provide specific date or at least month and year Type "N/A" if not applicable
28
Have you ever used any of the following drugs? (Select all that apply)
If yes, please list the substance used and last possible date (day, month, year) you used any form of illegal drugs. Type "N/A" if not applicable
30
Have you ever been an officer, a member or made a contribution to an organization that advocates or practices the commission of acts of force or violence to discourage others from exercising their rights under the United States Constitution or rights granted by law?
If yes, please explain your involvement and provide the name of the organization, location, your position and how long you have been/were a member of that organization. Type "N/A" if not applicable
32
Submitting a complete application is the key to successful recruitment. Please read the following requirements carefully and ensure you have provided/documented all required information. 1) Complete employment history is required to be eligible for consideration. Your application's "Employment History" section must include all work history for the past 7 years or all available work history if you have been working for less than 7 years. Begin with your current (or most recent) job. Include full-time, part-time, temporary, seasonal, military assignments and unpaid internships. Periods of unemployment between jobs should also be listed. Type "Unemployed" in the employer's box and list the dates you were unemployed. 2) Complete education history is required. The "Education History" section must list all High Schools attended, as well as all Colleges or Universities if applicable. List name of the school, location (city and state), and dates attended. SUBMITTING AN INCOMPLETE APPLICATION WILL CAUSE DELAYS IN PROCESSING YOUR APPLICATION OR EVEN DISQUALIFICATION.
I understand the following statement. Must pass the HCSO Clerical Skills Test pre-employment testing with a minimum overall score of 75%, and score a typing speed of 35 w.p.m with 85% accuracy. (Additional testing or a higher score may be required for specific assignments)
Under the direct supervision of the Alarm Detail Sergeant, the incumbent will perform general clerical duties as assigned. The candidate will also be involved in the management of alarm accounts to ensure compliance with the Harris County Alarm Regulations.
- Data entry/typing
- Answer phones, provide information, and refer inquiries to appropriate locations
- Process permit applications and payments
- Research accounts for invoicing purposes
- Assist with special projects as needed
- Perform other duties as assigned
Minimum Requirements
- High School Diploma or equivalency
- A minimum of one (1) year of paid work experience in an office environment performing clerical duties
- Pass pre-employment HCSO Clerical Skills Test with a minimum overall score of 75% and score a typing speed of 35 W.P.M with 85% accuracy
- Use of standard office software programs such as MS Word, Excel, and Outlook
- Use of standard office equipment, including PC, copier, scanner, printer, phone system
- Strong communication skills – both oral and verbal, with proper use of grammar, spelling, and punctuation
- Organization of tasks and ability to prioritize
- Excellent time management skills and ability to effectively prioritize tasks
- Self-motivation as well as being detail-oriented
- Process a high volume of documents accurately
- Multitask
- Professionally interact with the public in person, via email, and phone
- Work cooperatively with others
- Work overtime and/or varying duty hours as deemed necessary, with an excellent attendance record
- Previous accounts receivable experience
- Bilingual in Spanish and/or Vietnamese
- Experience with applications such as NCIC/TCIC, OpenFox, and CAD
Important Notice
Harris County Sheriff's Office employees are exposed to confidential and law enforcement-sensitive information. A thorough background investigation is required to properly evaluate the suitability of applicants for employment. It is essential that you provide accurate information in all aspects of the process. The process will end for applicants who fail to provide truthful information.
Work Environment/Physical Demands
- This job operates in a professional office environment. This role routinely uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, and fax machines.
- This role is sedentary; however, the ability to lift and carry up to 10 pounds is necessary to lift files and/or boxes of files, documents, etc.
- This is a full-time position, and selected personnel must be willing to accept any assignment as days and hours are assigned based on the Unit's needs.
Equal Opportunity Statement
Harris County is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, pregnancy, disability, genetic information, or any other protected class in accordance with applicable federal and state laws.
Benefits
Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as a defined benefit retirement plan.
The following list of benefits is offered only to employees in regular (full-time) positions:
- Medical
- Dental
- Vision
- Wellness
- Life Insurance
- Long-term disability
- Employee Assistance Program
- 10 days of vacation each year for the first five (5) years of service. Accrual rates increase based on years of service.
- 10 county holidays plus one (1) floating holiday
- Paid Parental Leave
- Professional development opportunities
- Dependent Care Reimbursement Plan
- Healthcare Reimbursement Account
- 457 Deferred Compensation Plan
- Retirement pension (TCDRS)
- Flexible schedules (varies by department)
- Transportation Assistance (Metro RideSponsor Program)
For Plan Details, Visit The Harris County Benefits Website
https://hrrm.harriscountytx.gov/Pages/Medical.aspx
01
Which of the following best describes your highest level of education as it relates to this position?
- High School Diploma or GED equivalency
- Associate's Degree
- Bachelor's Degree
- Master's Degree or higher
- None of the above
Which of the following best describes your paid work experience in an office environment performing clerical duties? To be considered experience must be clearly documented on the "Employment History" section of your application. Please do not state, "See Resume."
- One year, but less than two
- Two years, but less than three
- Three or more years
- I don't have this experience
Please describe your verifiable experience in an office environment performing clerical duties. You can reference your employment history, but please refrain from using "See Resume," as we do not typically use resumes for qualifications. If you do not have this experience, please type "none" in the space provided. Please include your role(s), type of organization, and scope of duties and responsibilities. You can make reference to your employment history, but please do not use "See Resume," as we do not use resumes for qualifications. If you do not have this experience, please type "none" in the space provided.
04
Do any of the following pertain to you as it relates to this position? Click all that apply.
- Previous accounts receivable experience
- Bilingual in Spanish and/or Vietnamese
- Experience with applications such as NCIC/TCIC, OpenFox, and CAD
- None of the above
Employees of the Harris County Sheriff's Office (HCSO) are exposed to confidential and law enforcement sensitive information. A thorough background investigation is required to properly evaluate the suitability of applicants for employment. For this reason, it is essential that you provide accurate information in all aspects of the process. The process will end for applicants who fail to provide truthful information. The following questions address information required to start the pre-qualifying requirements of the recruitment process. All information obtained herein will be used for purposes of initiating a background investigation only. Additional questionnaires will be required at later stages of the application process. We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, sex, age, national origin or disability.
- I have read the above statement and understand that by submitting this application I agree to be subject to a background investigation including but not limited to education, employment, driving record, criminal history, financial responsibility, or any such areas of investigation deemed reasonable and justifiable for purpose of employment with the HCSO.
Please provide your full name (Last Name, First Name, Middle Name (no initials)
07
Please provide your date of birth.
08
Please Provide your Social Security Number (SSN)
09
Which of the following citizenship status apply to you?
- United States Citizen (Born or Naturalized)
- Permanent Resident (Legally authorized to live and work in the United States)
- None of the above
Please provide your place of birth (city, county, state and country)
11
Do you have a valid driver's license or State issued I.D.? NOTE: A Texas issued driver's license is required prior to start date.
- Driver's License
- State issued I.D.
- None of the above
Please provide your current driver's license number, state and expiration date. If you do not have a driver's license please enter N/A.
13
Have you ever been employed with a law enforcement agency or correctional facility in any position?
- Currently Employed
- Previously Employed
- Never been employed at a law enforcement agency or correctional facility
If yes, please list of ALL Law Enforcement and/or Correctional facilities where you have worked (provide the name of the facility, address and years employed). Type "N/A" if not applicable
15
If you have worked at a law enforcement agency or correctional facility, have you ever been terminated, resigned in lieu of termination, or resigned while under investigation?
- Yes
- No
- Not Applicable
If yes, please explain (provide details): Type "N/A" if not applicable
17
Have you ever had any of the following Texas Commission on Law Enforcement (TCOLE) certifications?
- Peace Officer
- Jailer (Corrections)
- Telecommunication
- None of the above
Please enter your TCOLE PID Number below. Type "N/A" if not applicable.
19
Have you ever.... Please select all that apply.
- Been Convicted of a felony?
- Been accused/charged with a felony that was dismissed, received deferred adjudication and/or probation?
- Been convicted of a Class A misdemeanor, or the equivalent?
- Been convicted of a Class B misdemeanor, or the equivalent within the last 10 years?
- Been convicted of a Class B misdemeanor, or the equivalent over 10 years ago from today's date?
- Been accused/charged with a Class B misdemeanor or equivalent that was dismissed, received deferred adjudication and/or probation?
- Been dishonorably discharged from the United States armed forces?
- None of the above
Please explain your answer below. Include the type of offense, date charged and date of discharge.
21
The Harris County Sheriff's Office has a strict policy on drug usage. If selected you will be required to take a pre-employment drug screening. All HCSO employees are also subject to random drug testing during the course of their employment. Please answer the following drug use related questions truthfully, the admittance of past drug use will not necessarily prevent you from future employment with the HCSO.
- I acknowledge the HCSO has a strict drug use policy and that I will be subjected to a drug screening at some point in the recruitment process.
Have you ever sold/distributed illegal substances? (e.g. marijuana, prescription drugs, crack, meth, etc.)
- Yes
- No
If you answered yes, please provide the date(s) you sold/distributed an illegal substance and explain what kind of illegal substance you sold/distributed. If you answered "never", please type N/A.
24
Have you ever used any form of marijuana?
- Yes
- No
If yes, please explain and provide the date (day, month and year) of the last time you used marijuana. Type "N/A" if not applicable.
26
How many times have you used a prescription drug not prescribed to you?
- Once
- 2 or 3 times
- 4 or 5 times
- 6 or 7 times
- 8 or 9 times
- 10 or more times
- Weekly
- Monthly
- Never
When was the last possible date that you used a prescription drug not prescribed to you? Provide specific date or at least month and year Type "N/A" if not applicable
28
Have you ever used any of the following drugs? (Select all that apply)
- Cocaine
- Heroine
- LSD
- Opium
- Other illegal substances
- Speed (Crystal meth, meth, crank, etc.)
- Steroids
- X.T.C. (Ecstasy)
- None of the above
If yes, please list the substance used and last possible date (day, month, year) you used any form of illegal drugs. Type "N/A" if not applicable
30
Have you ever been an officer, a member or made a contribution to an organization that advocates or practices the commission of acts of force or violence to discourage others from exercising their rights under the United States Constitution or rights granted by law?
- Yes
- No
If yes, please explain your involvement and provide the name of the organization, location, your position and how long you have been/were a member of that organization. Type "N/A" if not applicable
32
Submitting a complete application is the key to successful recruitment. Please read the following requirements carefully and ensure you have provided/documented all required information. 1) Complete employment history is required to be eligible for consideration. Your application's "Employment History" section must include all work history for the past 7 years or all available work history if you have been working for less than 7 years. Begin with your current (or most recent) job. Include full-time, part-time, temporary, seasonal, military assignments and unpaid internships. Periods of unemployment between jobs should also be listed. Type "Unemployed" in the employer's box and list the dates you were unemployed. 2) Complete education history is required. The "Education History" section must list all High Schools attended, as well as all Colleges or Universities if applicable. List name of the school, location (city and state), and dates attended. SUBMITTING AN INCOMPLETE APPLICATION WILL CAUSE DELAYS IN PROCESSING YOUR APPLICATION OR EVEN DISQUALIFICATION.
- I have reviewed my application and verified I have completed all required "Employment History" on this application.
- I have reviewed my application and verified I have completed all required "Education History" on this application.
I understand the following statement. Must pass the HCSO Clerical Skills Test pre-employment testing with a minimum overall score of 75%, and score a typing speed of 35 w.p.m with 85% accuracy. (Additional testing or a higher score may be required for specific assignments)
- Yes
- No
- Required Question