Care & Concern Resolution Specialist

Position Overview

Under the general supervision of the Admin Services Sergeant, the Conflict Resolution Specialist will provide support, risk assessment, safety planning, information, assistance, follow-up, and help with inmate-related complaints and concerns.

• Provide professional and respectful customer service to jail inmates, addressing their inquiries and concerns promptly and clearly.
• Review and investigate complaints submitted by inmates, the Jail Commission, and inmate family members, ensuring thorough documentation and timely resolution in accordance with established policies and regulations.
• Initiate and maintain contact with inmates to investigate concerns, gather relevant information, and resolve issues effectively and professionally.
• Initiate and maintain communication with inmates' family members to address and follow up on complaints, ensuring concerns are documented and resolved promptly.
• Maintain detailed and accurate records of inmate complaints, ensuring all documentation is properly logged, updated, and securely stored for review and follow-up.
• Perform other assignments and duties as required and/or necessary.
  
  

This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. At its discretion, management may assign or reassign duties and responsibilities to this job at any time.

Minimum Requirements

• High school Diploma/GED
• Minimum of two (2) years of experience working with inmates
• An Associate’s degree in Psychology, Social Work, Criminal Justice, or a closely related field may substitute for two years of required experience
• Must pass a background check with the Harris County Sheriff’s Office
  

Knowledge Of

• Resources for inmates or the ability to learn
• Demonstrates advanced knowledge and sensitivity regarding the issues of inmates
  
  

Skilled In

• Proficient in the use of programs such as software programs such as MS Office, Word, Excel, and Outlook
• Excellent communication skills – both oral and written
• Excellent organizational and time management skills
  
  

Ability To

• Work in an environment involving inmate issues
• Establish and maintain effective working relationships with employees and the public.
• Work overtime and/or varying duty hours and work weekends, including regularly scheduled call-outs, with an excellent attendance record.
  

PREFERENCES

• Bilingual in Spanish
• Knowledge of jail operations, policies, and procedures
• Knowledge of inmate rights and responsibilities
  
  

GENERAL INFORMATION

Important Notice

Harris County Sheriff's Office employees are exposed to confidential and law enforcement sensitive information. A thorough background investigation is required to properly evaluate the suitability of applicants for employment. You must provide accurate information in all aspects of the process. The process will end for applicants who fail to provide truthful information.

Hours

• 40 hours per week - Various shifts based on the position offered
• Possibly including Weekends and Holidays
• Overtime and varying duty hours as required
  
  

Location:

• Houston
  
  

Due to a high volume of applications positions may close before the advertised closing date if sufficient applications have been received

Equal Opportunity Statement

Harris County is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, pregnancy, disability, genetic information, or any other protected class in accordance with applicable federal and state laws.