What are the responsibilities and job description for the Customer Success Manager position at Harrington Starr?
We’re building a dedicated Customer Success function and are looking for a Customer Success Manager to help shape it from the ground up.
You’ll own post-implementation relationships, act as a trusted advisor to enterprise customers, and ensure strong adoption, measurable value, and long-term retention. Working closely with Product, Implementation, Support, and Sales, you’ll deliver a seamless end-to-end customer experience.
- What You’ll DoOwn and grow relationships with a portfolio of customers
- Drive adoption, value realisation, and renewals
- Monitor customer health and proactively manage risk
- Lead regular reviews, success planning, and expansion conversations
- Partner cross-functionally to resolve issues and improve the product
- Help define Customer Success processes, playbooks, and metrics
- What We’re Looking ForExperience in Customer Success, Account Management, or Consulting
- Background in B2B SaaS, fintech, or complex enterprise software
- Strong stakeholder management and communication skills
- Ability to translate complex products into clear business value
- Proactive, structured, and outcome-focused mindset
- Comfortable building processes in a fast-growing environment
- Why JoinCompetitive salary and performance bonus
- Private medical, retirement plan, and generous holiday
- Flexible hybrid working
- Strong learning and development support
Join a fast-growing technology company and play a key role in building a high-impact Customer Success function. Apply now for more information.
Salary : $130,000 - $150,000