What are the responsibilities and job description for the Player Development Manager position at Harrington Raceway & Casino?
Player Development Manager:
Provides customer service to our gaming guests above and beyond what is normally provided on the gaming floor. Create a friendly rapport with customers to promote loyalty among our guests, ensuring a return visit. Hosts special events, involved in mailings to high end customers, acts as a customer service representative on the gaming floor who guests recognize and can contact for services, events, complaints, or any other gaming needs. Ability to resolve a customer complaint or problems. Able to call customers verifying RSVPs and make personal invitations. Help with evening, weekend, and off-property trips/events/promotions. Completes other duties as assigned.
Responsibilities:
- Highly involved with developing new guests and monitoring card play to ensure premium guests have and use their player tracking cards.
- Ensures customers receive a high level of service from all areas.
- Provides customers with a positive experience to promote a return visit.
- Must be able to speak publicly.
- Recognize High End Players and can arrange events and coordinate trips.
- Ability to book customers for sporting events.
- Distribute giveaway promotions.
- Assist with slot tournaments and other special gaming events.
- Evaluates and issues comps based on player activity.
- Confidentiality
- Ability to learn and explain game rules and playability.
- Knowledge of player tracking system.
- Attends offsite functions to develop new players.
- Recruit new customers for the Player Club. Issue cards, comps, gift of the month.
- Must be able to obtain a Delaware State Lottery License
Skills:
- Decision making skills.
- Problem resolution skills.
- Think quickly and make sound business decisions while maintaining customer loyalty.
- Confidentiality
- Ability to learn and explain game rules and playability.
Shift:
- Based on casino events
We are seeking a highly motivated individual with excellent interpersonal skills to join our team as a Player Development Manager
Join our team today and be part of an exciting and dynamic gaming environment!
Note: This job description is intended to provide an overview of the responsibilities and skills required for this position. It is not exhaustive and additional duties may be assigned as needed.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person