What are the responsibilities and job description for the Director of Product, Employee Engagement & Experience position at Harri?
About Harri
Harri is the AI-first workforce operating system for hospitality and other frontline, service-driven industries. More than 750 enterprise clients — including Shake Shack, McDonald’s, Jersey Mike’s, Dave’s Hot Chicken, and Radisson Hotel Group — run their people operations on Harri across 70,000 locations worldwide. We start from one belief: in service businesses, employee experience and customer experience are the same problem — and we build the platform that proves it.
The Opportunity
Harri is bringing Engage360 to market: a unified platform for employee listening, feedback, and engagement, combined with competitions, rewards, goals, and recognition — soon expanding into knowledge base and communities. It's a cornerstone of our employee super app strategy: the idea that every tool a frontline worker needs lives in one place.
The Product Manager who built Engage360 has moved on — and with them goes ownership of two more product lines that were never really separate problems: a new Learning Management System currently being designed from scratch, and our Performance Management product. Rather than hire a like-for-like replacement, we're creating one senior product leadership role to own all three as a connected system. This is a build, not a maintain: Engage360 is moving to market fast, and the LMS doesn't exist yet.
What You'll Own
The salary range for this position is $140,000-$180,000 (USD). Hybrid, based out of Harri's New York headquarters.
Why Harri
Harri is 750 enterprise clients and 70,000 locations deep into building the AI operating system for the frontline workforce, with Salli — our AI assistant for operators — already live and Engage360 next. If you want to own a product category before the market has fully named it, this is that seat.
Skills
B2B SaaS Product Management
HR Tech / HCM Systems
Multi-Product Portfolio Strategy
Employee Engagement & Experience
Harri is the AI-first workforce operating system for hospitality and other frontline, service-driven industries. More than 750 enterprise clients — including Shake Shack, McDonald’s, Jersey Mike’s, Dave’s Hot Chicken, and Radisson Hotel Group — run their people operations on Harri across 70,000 locations worldwide. We start from one belief: in service businesses, employee experience and customer experience are the same problem — and we build the platform that proves it.
The Opportunity
Harri is bringing Engage360 to market: a unified platform for employee listening, feedback, and engagement, combined with competitions, rewards, goals, and recognition — soon expanding into knowledge base and communities. It's a cornerstone of our employee super app strategy: the idea that every tool a frontline worker needs lives in one place.
The Product Manager who built Engage360 has moved on — and with them goes ownership of two more product lines that were never really separate problems: a new Learning Management System currently being designed from scratch, and our Performance Management product. Rather than hire a like-for-like replacement, we're creating one senior product leadership role to own all three as a connected system. This is a build, not a maintain: Engage360 is moving to market fast, and the LMS doesn't exist yet.
What You'll Own
- Employee Engagement & Experience (Engage360): Own the roadmap for listening, feedback, recognition, rewards, competitions, and goals, and lead the near-term expansion into knowledge base and communities.
- Learning Management System: Take a product from spec to launch, built to work with engagement and performance data from day one rather than bolted on afterward.
- Performance Management: Own the product connecting goals, feedback, and reviews — the throughline linking engagement and learning together.
- Portfolio strategy: Decide how these three product lines work as one system, not three roadmaps competing for the same engineering time.
- Customer immersion: Work directly with HR and People leaders at enterprise hospitality, restaurant, and retail brands to pressure-test what you're building against how frontline organizations actually run.
- Cross-functional leverage: Partner with engineering, design, sales, and customer success to ship fast and hold the line on priorities when everything feels urgent.
- Team building: Likely first hire and manager for supporting PMs as the portfolio grows.
- 8 years in product management, including time owning a product area at Director, Group PM, or Head of Product level — or a Senior PM who has clearly outgrown that title.
- Direct experience in HCM or HR tech: employee experience, engagement, recognition and rewards, learning, or performance management software.
- A track record of running more than one product surface at once, or of pulling fragmented product lines into a single coherent strategy.
- Comfort building for enterprise B2B customers — ideally in hospitality, restaurants, retail, or other frontline-heavy verticals.
- Experience turning employee listening data — surveys, sentiment, feedback — into shipped product decisions, not just dashboards.
- A bias for speed: product leadership experience in a resource-constrained, fast-growth environment, not only a large, well-staffed one.
- Sharp written and verbal communication — you'll represent product strategy to enterprise clients, prospects, and occasionally investors.
- Experience with gamification, recognition and rewards mechanics, or competition-based engagement features.
- Experience serving hourly, shift-based, or deskless workforces specifically.
- Product leadership through a fundraising or high-growth stage.
- Familiarity with the employee super app or unified frontline platform category.
The salary range for this position is $140,000-$180,000 (USD). Hybrid, based out of Harri's New York headquarters.
Why Harri
Harri is 750 enterprise clients and 70,000 locations deep into building the AI operating system for the frontline workforce, with Salli — our AI assistant for operators — already live and Engage360 next. If you want to own a product category before the market has fully named it, this is that seat.
Skills
B2B SaaS Product Management
HR Tech / HCM Systems
Multi-Product Portfolio Strategy
Employee Engagement & Experience
Salary : $140,000 - $180,000